Sorted Returns Center , 416 avaliações

Classificação geral
4,7
Número por nível de avaliação
  • 86% das avaliações são de 5 estrelas
  • 9% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
4 de maio de 2020

This app really made it easier for us to keep track of all the returns and it also helped us gain some data on why customers where returning certain products. Very good app!

Copping Zone
Estados Unidos
4 dias usando o app
Data de edição: 8 de agosto de 2019

I use this app to process our refunds and give our business a professional look. The demo run through was informative and really helpful. Although we have not started trading yet, everything is set up ready for our launch!

Not yet discovered any problems, the only disadvantage is the high returns courier fees. However, you are only charged for each return label used. We give customers the option not to use the label and if they do we invoice them directly.

TopDog Harnesses
Reino Unido
4 dias usando o app
28 de fevereiro de 2021

Very useful. Return process has been easier and responsive due to this app. And very reasonable billing. Good developer!!

YORAD IN 99
Coreia do Sul
3 dias usando o app
21 de maio de 2021

The app we never knew we needed! Installation and set-up was easy. The instructional video was all it needed to get us started. Just wished there was a way to tag final sale orders/products to be excluded from returns. We use Clicksit as our returns management portal along with Shopify POS to process refunds back to gift card though it would be cool if we could refund directly from the app. We are looking froward to a more organised and professional returns experience for both our team and customers. Great job!

Shop Weekend Cheoks
Singapura
3 dias usando o app
24 de abril de 2020

A very good app. fantastic for free. would highly recommend and if you can handle some CSS you make it look exactly how you like.

FunTech
Irlanda
3 dias usando o app
Data de edição: 11 de janeiro de 2021

I was looking for an app to better streamline my returns process and this app is the best out of all the returns app I tested. Very easy to set up and easy dashboard to view the returns. Although the label printing integration is not functional in the united states yet I am hoping this will be rolled out sometime this year. I would definitely recommend this app to other e-commerce businesses.

The BRAND Label
Estados Unidos
2 dias usando o app
Data de edição: 17 de outubro de 2019

Clicksit is super easy to use and set up! Great way to organize all returns and exchanges. if your a small business owner I highly recommended it!

Trophyline
Estados Unidos
2 dias usando o app
3 de janeiro de 2023

I installed the app and found that the the interface was a bit difficult to navigate and when trying to contact support it took ages to get a response. I was struggling to work out how to customise the returns page and when I finaly got an answer with support, I was told customisation was not available on the free plan.

Pretty disappointed as I wanted to try this app out and see if it's the right fit for my store but when it looks so bad on my page, I didn't want customers to see it, looking so bad

Force of Life
Reino Unido
1 dia usando o app
Clicksit App Limited deixou uma resposta 3 de janeiro de 2023

Hi Force of Life,

Thanks for your review and sorry to hear about your experience with the Sorted Returns app.
Due to the bank holidays, our support team were not available New Year's Day or yesterday unfortunately - our apologies about this.
I understand our team were in contact this morning to follow up on your app installation and provide an overview and discuss any questions - when checking over your return portal all appeared to be working well, but you had advised you were keen to alter the styling of your return portal which is not available on the free monthly subscription.
We do offer 14-day trials with any of our paid monthly plans so our customers can test functionality and ensure it meets their expectations before committing to payment - apologies if this has not been explained properly.

I'd be happy to follow up with a call to discuss this further and provide a quick online demo - let me know your thoughts.

All the best,
Sorted Returns

8 de outubro de 2020

Just completed on-boarding which was a breeze, thanks to Jodie who helped us all along the way. So far looks great and test return went well!

Adika
Estados Unidos
1 dia usando o app
Data de edição: 17 de setembro de 2021

I downloaded this app and I am testing the service and unable to generate return labels. I have reached out to support twice and no response. The first email said they will respond in a few hours. Okay fine 16 hours later still no response I send another email and no response. I will definitely be deleting from my store and going with another company.

DRPfit Apparel
Estados Unidos
Aproximadamente 22 horas usando o app
Clicksit App Limited deixou uma resposta 20 de setembro de 2021

Hi There, I'm very sorry about the speed of response for setup here. After investigating further I can see that your query was sat between two teams so didn't get picked up effectively. Our sales team has reached out again today, and we will ensure you are live same day if happy to give the app another go! We will guarantee to beat the prices you are paying with competing app.

Tom CEO