Sorted Returns Center

Friendly customer service and a great app, exactly what I was looking for! I would recommend the app for anyone trying to streamline their returns service.

Nice and helpful app with simple friendly use. It's worth to download as it is very reasonably priced.

Love the app. Simplifies the returns process and does exactly what we need. We're really happy with it

The customer service is always an email away with all the information and the communication is top-notch.

Really good app, easy to set up and has given the customer much more visibility and control in the returns process, I hope they will come up with more addons in this app.

I have not had the app long, but when requesting returns labels it is effective for the customer to put there details. The are some things that can be improved.

1. It would be great if in the preferences you can put different return deadlines for UK and International returns. As international returns is longer time. Doesn't give you the option.

2. It would work better if when a customer request a return a email was sent to us. Without going into the app, you do not know if a customer has requested a return.

3. Once approved a return and a label is generated, it would be more helpful if this is sent straight to the customer. As this currently is available for me to download but only to send to the customer, which does take up time.

4. Do you do internatonal returns? If so how much are these and how does it work?

5. What about if a customer wants to exchange an item, that means we have to pay for the return and the re deliver?

The team at Clicksit have been just great. Very communicative and helpful to get the app up and running which took only 20 Min to do for me - very easy and effective app. Would definitely recommend.

simple to use ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I was looking for an app to help me save time when it comes to returns. I am very pleased with this app it has a great user friendly dashboard and was super easy to set up. The team were great following up with me to make sure i had found everything ok. The customer side is also very smooth and easy to use. I did find the generic information a little misleading from a customer perspective if you intend to pass on the shipping costs to the customer but not really an issue as you can edit yourself. I also would have liked the option to have the returns linked to my own royal mail account so that all my postage costs came from one account and i could apply my own rates. Overall i am very impressed and this app has done exactly what i wanted - saved me time, dealt efficiently with the returns.

Only just started out with this app, but it's been a doddle to set up
(we got some first class support from the excellent Jodie), and its up and running straight away. Just literally processed our first returns today. For us we only do large envelopes, so its a shame there isn't a smaller low cost option - but - its been great so far for us and will / has helped simplify our previously over complicated returns process. Def Recommended