Sorted Returns Center , 416 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.
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As a first step in creating a repeatable process for returns, this is good. Very basic, but it is a good starting software that is easy to implement.
We've just started to use Clicksit and so far we are fans. It's easy to use and integrate with many different CRMs and Ticketing systems. Would recommend
solved my returns processing issue, easy to use for consumers and slick look & feel. Great feedback from consumers
I like this app because it was automatically set to my theme, have not really used the features yet as I am still in the process of launching. The one issue I had was that all my pages had a title except my returns page, but I just created an image and inserted it into the logo slot and the problem was solved, since clicksit could not customize that for me. Other issue is when automatically setting the approval, there are no options as to what conditions can be used for automatic approval. Also you can't preview the emails. But overall seems easy to use and set up. The response is pretty good when support is needed. support@cohymart.com
I wasn't sure initially if this was the right app for me. I found getting in touch with the team really helpful to understand what the app would offer. For example whilst its only focussed on UK returns it has made that part of the business easier for us. I'd love to see it expand to other geographies. I found setting up the returns process fairly easy too and it was great to get on the phone guidance. Here's what I'd like to see in the future:
Partnering with carriers in Europe and worldwide. For where we are as small business it works for us.
We used this app to process returns and exchanges, we are really happy the way it works for us and our customers. Makes the process much easier.
Good one! Still figuring out how everything works exactly but so far, the app is a good choice for having a clear overview on returns/exchange requests.
I had a problem with the return page, the page was too high up under the header and I could see the email field. I contacted Clicksit and they resolved the problem quickly!
Pleased we could resolve this for you quickly. Our new returns page embeds seamlessly into your stores theme.
This is a great app. Don't need any coding to install it and just following the instruction video would help you create the returns page and you can manually manage your store returns on the Dashboard. This is one of the free apps that works wonderful for Returns.
I like how this app makes returns easier for customers. They no longer need to email and ask to return, they can just enter their order and fill out the info online to be approved. I do wish it showed notifications better in Shopify so if you missed the email you would still be notified that there is a return pending in your app. It would also be nice if you didn't have to leave the app to send the return label or process the return.