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Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. It's praised for automating the returns process, including handling, tracking, issuing refunds, credits, and exchanges, and sending pre-paid return labels. The professional look, customizable features like branded returns pages, and auto-generating white label pages boost customer trust. Merchants also value the responsive customer support and comprehensive free plan. Some have reported increased sales and conversions due to the app.

June 11, 2019

Before Clicksit we couldn’t organize the return process regularly and it was a complete mess, thanks to them we can now follow a regular process and our customers really appreciate it, thank you Clicksit!

Carola Zeta
Over 3 years using the app
Clicksit App Limited replied June 12, 2019

Happy to hear this has organised things for you Carola Zeta 👍

May 1, 2020

Really enjoying this app so far. With our business now expanding we are now spending more time dealing with customer returns. This system really makes the process much easier and cuts down lots and of back and forth emails that was costing us a lot of time and energy. Thanks!

Cosmic Crystals
United Kingdom
Over 3 years using the app
May 8, 2020

Customer enters their order # and email to get return started. Easy to set up, Easy for Customer to Use. Simple and Efficient!
Would recommend.

Custom Cable Connection
United States
Over 3 years using the app
January 14, 2020

A fantastic app, makes returns processing so much easier. I would highly recommend for store owners who are receiving a lot of orders and returned goods as it helps you keep track of it all.

United Kingdom
Over 3 years using the app
Edited April 25, 2019

Cannot fault this plug-in in any way. Incredibly helpful and competent team and very reasonably priced.

Percival Menswear
United Kingdom
Over 3 years using the app
Clicksit App Limited replied April 30, 2019

Thank you for the review Percival great to have you onboard, happy our team handled any enquiries you had well

January 10, 2020

It helped me resolve the issue of product exchange. I really liked the app since it makes the customer experience better by providing more feasible options to exchange or return the product. Also, automated emails are delivered to customer. it would be nice if more options like sending return labels are also automated in India.

Over 3 years using the app
Edited October 22, 2021

The app installed all ok. I've only had to use it once so far and seemed ok to use. It will make my returns (should I get any) an easy process.

The Forgotten Toy Shop
United Kingdom
About 3 years using the app
June 4, 2019

We have been using this app now for a few weeks and very impressed with what it does! Does what it says on the tin and customers love it!

GS Equestrian
United Kingdom
About 3 years using the app
September 7, 2020

It is very easy to use for us and for our customers. It makes the return process much easier. Great App - highly recommended.

About 3 years using the app
Edited September 4, 2019

I have been using this app for quite some time now. And it has really helped me manage a lot of the returns and exchange requests. To top it all it is free.
I think this is the only app that lets you do all of this for free.

There are a couple of things I would love to have in the portal like more details of the order such as the order date, product mrp, product cost, discount applied if any and other similar details. Also a way to update and send customers tracking ID for their exchange request.

About 3 years using the app