Sorted Returns Center , 416 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
    358
  • 9% of ratings are 4 stars
    38
  • 1% of ratings are 3 stars
    6
  • 0% of ratings are 2 stars
    1
  • 3% of ratings are 1 stars
    13
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.

Edited September 17, 2021

I downloaded this app and I am testing the service and unable to generate return labels. I have reached out to support twice and no response. The first email said they will respond in a few hours. Okay fine 16 hours later still no response I send another email and no response. I will definitely be deleting from my store and going with another company.

DRPfit Apparel
United States
About 22 hours using the app
Clicksit App Limited replied September 20, 2021

Hi There, I'm very sorry about the speed of response for setup here. After investigating further I can see that your query was sat between two teams so didn't get picked up effectively. Our sales team has reached out again today, and we will ensure you are live same day if happy to give the app another go! We will guarantee to beat the prices you are paying with competing app.

Tom CEO

December 17, 2020

Cannot create return labels within the USA, and the rest of the app is entirely useless without that.

Christmas World
United States
About 4 hours using the app
Clicksit App Limited replied December 17, 2020

Hi There, I'm happy to confirm USPS return labels are now available with the clicksit app. Please contact support@clicksit.com or reach us within the in app chat if you would like to learn more.

January 25, 2021

Not clear on their home page that they cannot do automatic return labels for the US. Wasted my time building a page only to find this out after waiting hours for customer service to return my message. Deleted the app.

GrandPrix Originals USA
United States
About 3 hours using the app
Clicksit App Limited replied July 21, 2021

Hi There, I'm happy to confirm USPS return labels are now available with the clicksit app. Please contact support to setup.

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