Sorted Returns Center

Automated Returns, Labels, Branded Portal, Refunds & Exchanges

Free plan available. 14-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

Reviews

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars

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6 reviews

nztack

Location New Zealand
Time spent using app About 18 hours

This app doesn't restock items when processing an exchange, you still have to manually do this on the original order in Shopify. You also have to click a button to generate a new order, it's not done automatically.

Pretty Pickled

Location United Kingdom
Time spent using app 5 days

I'm looking for an app that will ultimately save me time and I don't believe this will do that. There aren't enough email options (e.g. a separate automated email for an exchange vs a return) and so when I tested the app as a pretend customer I was left in the lurch not knowing if my exchange request had been acknowledged/ would be sent out to me. This won't save me time as I'd still have to communicate with the customer separately. It also looks a little clunky.

Developer reply

May 16, 2022

Hi,

Hope you're well and thanks for the review.
We do have email templates available within the app that you can send out to a customer at any time, you can also free type these emails but we suggest having templates pre-made ready to go to save you time.
I feel that a demo with our team will help resolve and clear up the issues above.
Please reach out so we can assist.

Thanks,
Clicksit Support

DiceRoll UK

Location United Kingdom
Time spent using app 14 minutes

Wasn't suitable for my business purposes. However, I'm quite alarmed about the amount of communications made in the short span it was installed, which is incredibly excessive and worrying. I received 5 emails and 1 phone call in the span of 20 minutes.

That's wifey

Location United States
Time spent using app Over 1 year

As of right now my store is not currently live but i downloaded the ClickSit app to help my business which i definitely believe it will do from other reviews that i have seen. I will make sure I do another review to let you know how well its going.

Topaz Boutique Swim

Location United Kingdom
Time spent using app 4 months

I have not had the app long, but when requesting returns labels it is effective for the customer to put there details. The are some things that can be improved.

1. It would be great if in the preferences you can put different return deadlines for UK and International returns. As international returns is longer time. Doesn't give you the option.

2. It would work better if when a customer request a return a email was sent to us. Without going into the app, you do not know if a customer has requested a return.

3. Once approved a return and a label is generated, it would be more helpful if this is sent straight to the customer. As this currently is available for me to download but only to send to the customer, which does take up time.

4. Do you do internatonal returns? If so how much are these and how does it work?

5. What about if a customer wants to exchange an item, that means we have to pay for the return and the re deliver?

Developer reply

August 18, 2020

Thank you for the review and the detail provided. The majority of the issues raised here are already covered by the apps functionality, so please feel free to get in touch with our support team and we will be happy to provide a demo. They can be reached with the in app chat, or on support@clicksit.com.

ELVIO ZANON

Location Italy
Time spent using app About 1 month

appena installata, non so come andrà, per il momento tutto ok ------------------------------------------------------