Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless store integration. It offers an automated, professional returns process that boosts customer trust and sales. Key features include a customer portal for returns and customization options for the returns page and emails. Merchants praise the responsive and helpful support team. The free version is valued for its comprehensive features, and the app is noted to save significant time in managing returns and customer inquiries.

September 5, 2019

Overall a good app for returns. It’s easy to integrate onto your website and use. Support is also helpful

Bouji Lingerie
United Kingdom
Over 1 year using the app
April 1, 2020

Excellent service would recommend for people to use. Tom ensures there is regular updates and help, however sometimes getting hold of collectplus can be hard

Belezar
United Kingdom
About 1 year using the app
March 2, 2021

We have recently added Clicksit to our store to provide a much better experience to our customers. Free returns gives our potential buyers piece of mind when investing in our products. From our side, Clicksit is easily setup and functions great. Constructive criticism would be that return delivery times are long and that the cost per return is rather high. Hopefully both things can be improved in the near future.

SIBUI
United Kingdom
About 1 year using the app
February 16, 2021

muy buena app para optimizar el proceso de las garantias, le hace falta mejorar su hoja de trabajo, para que muestre todo en una sola ventana. info de clientes, orden y estado de la garantia

Depapayita.com
Colombia
11 months using the app
April 30, 2021

This is app is almost perfect. I would like to be able to manually choose the status of the return eg exchanged / returned.

Just Cruizin Clothing
South Africa
10 months using the app
August 14, 2020

good app, but does not have a spanish version, but still helps a lot. Been using it for a while.

La Relojería.cl
Chile
8 months using the app
Clicksit App Limited replied August 21, 2020

HI There,

I'm delighted to say that the app can now be translated within the customise section.

Best
Tom

September 15, 2020

Solves the exchange process making it customer friendly. Amazing app. Would be more great if you could include more customisations.

Polago Clothing
India
7 months using the app
Edited March 2, 2021

Only Collect+ destinations for returns so far, maybe a post office might make things easier for customers

Ollie Duke
United Kingdom
6 months using the app
September 5, 2019

As a first step in creating a repeatable process for returns, this is good. Very basic, but it is a good starting software that is easy to implement.

WIGgIT
United Kingdom
6 months using the app
February 8, 2019

We've just started to use Clicksit and so far we are fans. It's easy to use and integrate with many different CRMs and Ticketing systems. Would recommend

Griffin Air
United States
5 months using the app