Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.

Edited April 25, 2019

Cannot fault this plug-in in any way. Incredibly helpful and competent team and very reasonably priced.

Percival Menswear
United Kingdom
Over 3 years using the app
Clicksit App Limited replied April 30, 2019

Thank you for the review Percival great to have you onboard, happy our team handled any enquiries you had well

May 27, 2020

We used this app to manage our returns better. It does it well and is free! It would be great if it could give us a bit more control of the spacing and styling of the returns center and this is well received by the developers.

Studio Y
India
Over 3 years using the app
July 10, 2019

Since we install Clicksit Returns App our Customer Service is better.
Such a nice and helpful team!

Studio Nicholson
United Kingdom
Over 3 years using the app
August 17, 2020

Great app. I definitely like the way the returns process nicely follows through from customer starting a returns request to return being auctioned. Easy to reach and helpful customer service

House of Eve
United Kingdom
Over 3 years using the app
November 20, 2020

Seems to work really well. I haven't set up the automatic labels as my packages are too large but the system is working correctly

XXIITUNING
United Kingdom
Over 3 years using the app
January 10, 2020

It helped me resolve the issue of product exchange. I really liked the app since it makes the customer experience better by providing more feasible options to exchange or return the product. Also, automated emails are delivered to customer. it would be nice if more options like sending return labels are also automated in India.

TogsandTerre
India
Over 3 years using the app
Edited October 22, 2021

The app installed all ok. I've only had to use it once so far and seemed ok to use. It will make my returns (should I get any) an easy process.

The Forgotten Toy Shop
United Kingdom
About 3 years using the app
June 4, 2019

We have been using this app now for a few weeks and very impressed with what it does! Does what it says on the tin and customers love it!

GS Equestrian
United Kingdom
About 3 years using the app
February 3, 2021

This has greatly simplified our returns process. Our customers are happier and we are happier!..It's a win/win for all involved

Lion Legion
United Kingdom
About 3 years using the app
February 8, 2021

This is such a simple app to use, it is a great application for efficiently organizing returns. It provides a professional looking returns portal for customers in your site's design. They also have a helpful support team! I highly recommend it.

Elle and Elka
Australia
About 3 years using the app