Catégories connexes

Sorted Returns Center

Automated Returns, Labels, Branded Portal, Refunds & Exchanges

Informations sur l'application Shopify
  • Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis

Forfait gratuit disponible. Essai gratuit de 14 jours.

Spécificités de l’application

  • Flux de travail fluide : utilisation directe dans l'interface administrateur Shopify

Section des valeurs clés

Return Labels

Have USPS, Collect+ or InPost labels automatically sent to your customers and benefit from competitive shipping rates.

Branded Returns Portal

Let your customers request returns in seconds from a self-serve portal, all in your branding.

Refunds & Exchanges

Streamline your refund process and automatically create a new order for exchanges.

Détails de l'application

Sorted Returns Center

Sorted Returns Center

About Sorted Returns Center (previously Clicksit)

Sorted Returns Center (previously Clicksit Returns Center), is an automated returns management app for Shopify and Shopify Plus users.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded self-serve portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Returns labels

Choose from USPS or Collect+ competitive shipping rates or use your own carriers for InPost. Labels are automatically generated and sent straight to your customers, who pick their drop-off location. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan. See pricing for more detail.

Refunds & Exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Sorted Returns Center?

Easy Set-Up

  1. Install by clicking ‘Add App’

  2. Use our standard return policy text or update with your own

  3. Provide a link to your returns center from your website

Support

If you have any issues our support team is on hand to help you out 7 days a week 9 am-5 pm GMT :)

Returns Experience

With Sorted you can give your customers a returns experience that helps you retain revenue, drive customer loyalty and reduce customer service pressure.

Date de lancement

Sorted Returns Center

Sorted Returns Center

About Sorted Returns Center (previously Clicksit)

Sorted Returns Center (previously Clicksit Returns Center), is an automated returns management app for Shopify and Shopify Plus users.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded self-serve portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Returns labels

Choose from USPS or Collect+ competitive shipping rates or use your own carriers for InPost. Labels are automatically generated and sent straight to your customers, who pick their drop-off location. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan. See pricing for more detail.

Refunds & Exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Sorted Returns Center?

Easy Set-Up

  1. Install by clicking ‘Add App’

  2. Use our standard return policy text or update with your own

  3. Provide a link to your returns center from your website

Support

If you have any issues our support team is on hand to help you out 7 days a week 9 am-5 pm GMT :)

Returns Experience

With Sorted you can give your customers a returns experience that helps you retain revenue, drive customer loyalty and reduce customer service pressure.

Date de lancement

Tarifs Essai gratuit de 14 jours

Afficher toutes les options de prix

Free

Gratuit

  • 20 returns a month
  • Return requests
  • Customisable portal
  • Premade policy
  • Returns reason visibility
  • Customer & retailer email updates
  • & more

Silver

$20/mois

  • 100 returns a month
  • All features in Free
  • £4.60 Collect+ or from $3.40 USPS labels
  • Auto label generation
  • Set return window
  • Translation
  • & more

Gold

$50/mois

  • 300 returns a month
  • All features in Free, Silver
  • Return image upload
  • Return rules
  • Auto 1 click refund
  • Auto exchanges
  • Store credit
  • & more

Platinum

$500/mois

  • 3500 returns per month
  • All features in Free, Silver, Gold
  • Portal styling assistance
  • 1 hour support response time
  • Tech support
  • & more

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

4.6 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 87 % des évaluations sont des évaluations à 5 étoiles
  • 9 % des évaluations sont des évaluations à 4 étoiles
  • 1 % des évaluations sont des évaluations à 3 étoiles
  • 0 % des évaluations sont des évaluations à 2 étoiles
  • 3 % des évaluations sont des évaluations à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • Focus Man Fashion

    Emplacement Royaume-Uni
    Temps passé à utiliser l'application Environ un an

    Great app for sorting out customer returns, it’s a great app to use, I highly recommend. My customers find the return portal easy to use.

    Réponse du développeur
    3 août 2022

    Great to have you onboard Focus Man Fashion, and that's brilliant to hear your customers find the process easy to use. We are certain this will save you and your customers time, and guarantee they have a great return experience which keeps them coming back

    Anything more we can assist with please don't hesitate to contact support within the in app chat

    Best
    Sorted Support

  • VoltPPE

    Emplacement Royaume-Uni
    Temps passé à utiliser l'application Environ 4 heures

    Great app with brilliant support, got me up and running very quickly and my customers can return very easily

    Réponse du développeur
    2 août 2022

    Great to have you on board VoltPPE, and pleased to hear you had a positive experience. Anything we can assist with please don't hesitate to contact the team through the in app chat.

  • It's the Curves for Me

    Emplacement États-Unis
    Temps passé à utiliser l'application 10 mois

    I am highly disappointed in this app, but even more disappointed in myself for giving them a second try. When I initially signed up for the app, I specifically asked if I would be charged for unused labels if my customers changed their minds and didn't send the merchandise back. I was told no. Additionally, I was offered to upgrade to the premium plan for free if I allowed them to process my return labels. This would be a $50 monthly savings. Fast forward a few months and I was getting charged for unused labels. It was a chore to get the refund back, as I was told I would have to wait for USPS to approve the returns. Do you know how much time it takes to go through each tracking number, request the refund and then make sure to follow up 30 days later? On top of that, I realize they'd been charging me that $50 premium fee every month for 6 months!! Then I had a customer to return a jacket that was lost by the post office. They don't put any insurance on their labels so that $89 jacket was "lost in the mail." I decided to end the service after repeated emails of dissatisfaction. The owner reached out to me, assured me they would issue a refund for all of the unused labels and the monthly fee and paid me half for the jacket. The company was then bought out by Sorted and I was assigned an account manager named Ben. He and I had a zoom call and he asked me to come back to the service and assured me that the issues I'd faced before were taken care of. He even advised that they'd created a dashboard to request labels be deleted or refunded so the customer isn't charged. For some reason, I believed all of this and went back to this app, What a big, stupid mistake I made. Not even 2 months in and I'm having the same issue with the unused labels. The dashboard to request labels be deleted or refunded doesn't work, so you still have to email support with the tracking numbers and request the refund. Then they tell you that you have to wait for USPS to get back with them regarding the refund. Currently I have about 14 labels I'm waiting on a refund for at $7.50 each. Now I'll have to keep checking to make sure I get the refund. Meanwhile, I'm now with ReturnGo. They have a partnership with EasyPost and I'm able to pass the label cost on to the customer right away and not have to worry about this unused label refund foolishness. If you're trying to run your business and don't want the hassle that this app brings, stay away. I will not recommend this app at all.

    Réponse du développeur
    25 juillet 2022

    We are very sorry for this experience, and I can assure you that you will be refunded in full for any unused labels along with any promotional credit for the premium service charge. We have been experiencing delays with USPS label refunds for lately which has in turn delayed our speed of refund to US clients, but will be moving to a charge after delivery model to prevent any need for you to chase refunds on unused labels moving forwards. The delay in refund you have seen has been escalated, and the team will be in contact to resolve this in full for you. There will be a full internal review to prevent this happening again.

    Sorted Support

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