ZigZag Returns & Exchanges

ZigZag Returns & Exchanges

Pricing
From $20/month. Free trial available.
Highlights
Use directly in Shopify admin
Rating
4.7 (416)

Automate and simplify your returns, exchanges, refunds and labels to retain customers and revenue.

With ZigZag Returns & Exchanges, you can benefit from competitive Evri, Collect+ and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline your return approvals, refunds and exchanges.

With ZigZag Returns & Exchanges, you can benefit from competitive Evri, Collect+ and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline your return approvals, refunds and exchanges. more
  • Auto-generated Evri, Collect+ and USPS labels or option to upload your own
  • One-click refund approval and auto-creation of new orders for exchanges
  • Branded returns portal with your look and feel on your domain
  • Customisable notifications to keep customers informed on return progress
  • Returns management dashboard to set your rules and windows, and get insights
Highlights
Use directly in Shopify admin

Languages

English

Pricing

External charges may be billed by ZigZag Global Ltd separately from your Shopify invoice. Learn more

Silver

$20 / month

Labels are charged at £3.95 for Evri, £5.22 for Collect+ & from $3.40 for USPS

  • 100 returns a month
  • Evri, Collect+ & USPS labels or upload own
  • Portal
  • Analytics
  • Return window & rules
  • Customer & retailer updates
  • & more

14-day free trial

Gold

$50 / month

Labels are charged at £3.95 for Evri, £5.22 for Collect+ & from $3.40 for USPS

  • 300 returns a month
  • All features in Silver
  • Auto one-click refunds
  • Auto-exchange order creation
  • Store credit
  • Custom email templates
  • & more

14-day free trial

Platinum

$500 / month

Labels are charged at £3.95 for Evri, £5.22 for Collect+ & from $3.40 for USPS

  • 3500 returns per month
  • All features in Silver & Gold plans
  • Portal styling assistance
  • 1 hour support response time
  • Tech support
  • & more

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (416)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies setup and daily operations, enhancing website professionalism and functionality with seamless integration and customization options. The support team is often praised for their quick and helpful responses, ensuring optimal app performance. It is noted for its cost-effectiveness, particularly beneficial for small to medium-sized businesses. The app streamlines the returns process, boosting consumer trust and satisfaction, which can lead to increased sales. Features like automated emails, easy label printing, and a polished returns portal make it a comprehensive solution for managing returns and exchanges efficiently.

July 9, 2024

very easy to use and great customer support

IOMTT Races Official Merchandise
United Kingdom
3 months using the app
June 13, 2018

Clicksit has allowed us to fully automate the customer return journey, and offer the CollectPlus return service.

Hamilton And Hare Ltd
United Kingdom
Over 6 years using the app
Edited August 30, 2019

Great app that has simplified our returns process and given the customers a better experience. We've always found the team to offer friendly and helpful customer service!

Air & Grace
United Kingdom
Over 6 years using the app

Support

ZigZag Global Ltd can answer any questions you have about ZigZag Returns & Exchanges.

Developer

ZigZag Global Ltd

London, ENG, GB

Launched

December 18, 2017

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