Sorted Returns Center

Automated Returns, Labels, Branded Portal, Refunds & Exchanges

Free plan available. 14-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Competitive Return Label Rates

Have USPS, Collect+ or InPost labels automatically sent to your customers and benefit from competitive returns label rates.

Branded Returns Portal

Let your customers request returns in seconds from a branded returns portal, on your store domain.

Refunds & Exchanges

Streamline your refund process and automatically create a new order for exchanges.

App details

Sorted Returns Center

Sorted Returns Center

About Sorted Returns Center (previously Clicksit)

Sorted Returns Center (previously Clicksit Returns Center), is an automated returns management app for Shopify and Shopify Plus users.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded returns portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Returns labels

Choose from USPS or Collect+ competitive label rates or use your own carriers for InPost. Labels are auto-generated and sent straight to your customers, who pick their drop-off location. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan. See pricing for more detail.

Refunds & exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Sorted Returns Center?

Easy Setup

  1. Install by clicking ‘Add App’.

  2. Use our standard returns policy text or update with your own .

  3. Provide a link to your returns center from your website.

Support

If you have any issues our support team is on hand to help you 7 days a week 9 am-5 pm GMT :)

Returns experience

With Sorted you can give your customers a returns experience that helps you retain revenue, drive customer loyalty and reduce customer service pressure.

Launch date

Sorted Returns Center

Sorted Returns Center

About Sorted Returns Center (previously Clicksit)

Sorted Returns Center (previously Clicksit Returns Center), is an automated returns management app for Shopify and Shopify Plus users.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded returns portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Returns labels

Choose from USPS or Collect+ competitive label rates or use your own carriers for InPost. Labels are auto-generated and sent straight to your customers, who pick their drop-off location. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan. See pricing for more detail.

Refunds & exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Sorted Returns Center?

Easy Setup

  1. Install by clicking ‘Add App’.

  2. Use our standard returns policy text or update with your own .

  3. Provide a link to your returns center from your website.

Support

If you have any issues our support team is on hand to help you 7 days a week 9 am-5 pm GMT :)

Returns experience

With Sorted you can give your customers a returns experience that helps you retain revenue, drive customer loyalty and reduce customer service pressure.

Launch date

Pricing 14-day free trial

See all pricing options

Free

Free

  • 20 returns a month
  • Return requests
  • Branded returns portal
  • Pre-made policy
  • View return reasons
  • Email notifications
  • Set return window
  • & more

Silver

$20/month

  • 100 returns a month
  • All features in Free
  • £4.60 Collect+ & from $3.40 USPS labels
  • Auto-generated labels
  • Return rules
  • Translation
  • & more

Gold

$50/month

  • 300 returns a month
  • All features in Free & Silver
  • Custom notification templates
  • Auto one-click refunds
  • Auto-exchanges
  • Store credit
  • & more

Platinum

$500/month

  • 3500 returns per month
  • All features in other plans
  • Branded portal styling assistance
  • One hour support response time
  • Tech support
  • & more

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • nztack

    Location New Zealand
    Time spent using app About 18 hours

    This app doesn't restock items when processing an exchange, you still have to manually do this on the original order in Shopify. You also have to click a button to generate a new order, it's not done automatically.

  • Luna Rossi

    Location United Kingdom
    Time spent using app About 5 hours

    I am really impressed so far. The app is professional looking, customizable and all automated. The app is exactly what I've been looking for to handle returns. There are still some areas that I may need help with setting up but so far is working flawlessly. The customer services have been really great in helping me getting started and with the advice they've given me. Thank you!

  • Focus Man Fashion

    Location United Kingdom
    Time spent using app About 1 year

    Great app for sorting out customer returns, it’s a great app to use, I highly recommend. My customers find the return portal easy to use.

    Developer reply
    August 3, 2022

    Great to have you onboard Focus Man Fashion, and that's brilliant to hear your customers find the process easy to use. We are certain this will save you and your customers time, and guarantee they have a great return experience which keeps them coming back

    Anything more we can assist with please don't hesitate to contact support within the in app chat

    Best
    Sorted Support

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