Omtaler (48)
Raffiner
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Etter vurdering
Orders were constantly being sent incorrectly or delayed, and I frequently received customer complaints and refunds after using their services. It also cost me a significant amount of advertising money and didn't help my store at all; I'm very disappointed.
Thank you for your feedback. We’re sincerely sorry for the incorrect shipments, order delays, and the impact on your customers and store operations. We understand how frustrating this must have been, especially when it led to complaints and refunds.
Some of the delays may have coincided with the Chinese New Year holiday period (February 15–23), during which warehouse operations were temporarily paused and prior notifications were shared via our app. We fully recognize that this does not reduce the inconvenience caused to your business.
This is not the level of service we aim to provide. Please contact us at support@sourcinbox.com with your order ID or registered email. If possible, kindly let us know which customer manager you were working with, so we can review the situation internally and assist you further.
Our team will make this a priority. Thank you again for your feedback; it helps us improve our service.
They never shipped the order. I kept waiting for it to be shipped, but it kept showing "pending processing." Then I spent a long time contacting them, and it took them several days to reply that the item was out of stock. That's when I realized they were unreliable, a terrible company, and complete scammers.
Thank you for your feedback. We're sorry for the frustration caused by the pending status, the late out-of-stock notice, and the lack of timely communication you experienced. We understand how disruptive this can be when you need to repeatedly follow up on order status, and this is not the service we aim to provide.
To help us look into this further, please contact us at support@sourcinbox.com with your order number or registered email. If possible, please also let us know who your customer manager is. Our team will make every effort to review the situation and follow up accordingly.
We appreciate you bringing this to our attention and value your feedback.
The average delivery time is 35 days. Sometimes, even though the item shows as in stock on the website, it's always out of stock, even after you ask them to update the inventory. Sometimes, orders don't ship until 10 days after ordering. Because the shipping time is so long, my customers requested refunds, but they refused. Their customer service is equally terrible—slow to respond and completely unhelpful. Even when they do eventually reply, it's vague and offers no real solutions.
Thank you for taking the time to share your experience, we're truly sorry for the inconvenience this has caused. We sincerely apologize for the delays in shipping, inventory mismatches, and the slow response you encountered. This is not the experience we aim to provide, and we take your feedback very seriously.
To properly resolve this issue, we'd really appreciate it if you could contact us with your order number or registered email. Our team will review the case in detail and determine the most appropriate solution, which may include a refund, reshipment, or other compensation depending on the order status.
Please reach out to us at support@sourcinbox.com, and we'll make this a priority. Thank you again for your feedback, it helps us improve our service.
Didn't work well for me, i saw a lot of good reviews, i guess they are fast when you sell a lot,support respond sometime after 2 days, the processing time is too looong, sometime 9 days, and i still have to raise a ticket to alert them about my orders. I am really disappointed, the reviews doesn't reflect the reality.
You’re a truly terrible app that doesn’t work at all with Shopify. After multiple attempts, there’s been no follow-up and no solution.
I absolutely do not recommend you.
Hello, we're sorry to hear about your experience. Could you please share more details with us so we can better understand what happened and how we can assist you? We appreciate solving any problems you may have. Your feedback is greatly meaningful and will help us improve our customer service. Please contact us via support@sourcinbox.com or WhatsApp if you need any help.
