Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
Edited January 16, 2024

They never do quality checks (This is most important thing as some Chinese suppliers scams people with fake product pictures, they need to check parcel before shipping, they never open the package!!!), shippinng takes longer time compared with other agencies.They won't cover anything if they did something wrong. My customer started dispute as she received piece of cloth instead dresss! DO NOT PAY them, I've called my bank and started dispute proccess against them.

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Update to their Reply

You guys, didn't provided return details until PayPal force you to provide return address details. (after 1 month). Also you have to cover the return shipping cost as it's your FAULT!

Your customer support laughed at me when I send actual picture of dress. Dress completely see through and nothing as pictured.

If you had opened the box, you would have seen that the product does not actually look like the photo. I am an experienced dropshipper enough to know that all this can happen and that some suppliers in China are fraudsters.

That's why I asked you for photos of the product before sending it because I knew it! You didn't send a picture or check the package contents. Definitely do not fall into their trap. They do not cover their own mistakes as stated in their policy! or they drag you around until they solve the problems.

I had to give my customer a FULL refund! (Because she filed a case through PayPal!) You will definitely lose money, stay away from them!

There are other agencies like SUP dropshipping, Eprolo they got better customer service.

Glova UK
United Kingdom
2 months using the app
Pandaria replied January 16, 2024

We feel sad that you are not satisfied with our services.

Regarding your products, we sourced them according to the links sent to us and according to your requirements, and we confirmed the product's appearance, color, and size with you before you paid us.

Regarding the quality, we checked the product quality and sent product photos to you and you have confirmed that the product is consistent with what you want.

Regarding shipping, we've informed you in advance about the possible delays during the peak season and you said it was no problem and you could accept that.

Regarding refunds, the problem is that you didn't provide the details of the product quality issues within 7 days of the customer receiving the products.

Regarding the transaction disputes, we asked for returns, but you didn't provide valid tracking information for the returned products. The result of the disputes has proved that we are not the responsible party for this problem.

Hope you can understand!

November 23, 2023

Sourcinbox is a great platform for e-commerce users to look for what they will sell in shopify. The user-friendly interface makes it easy to import and manage products from multiple suppliers and seamlessly integrate with your existing online store. Rosaline from their team is also helpful and always answer our requests really fast. Definitely recommend this!!

Teetopia
Canada
6 months using the app
November 19, 2023

sourcinbox is really good to work with. the prices are comparable low. One thing to mention is that they sourced every product we sent them. ( Which wasnt the case when we worked with others. Fullfilling is absolutely easy. Working with our personal agent (Stella) was always a pleasure. Very friendly with good connections. She always did the tasks to our full satisfaction. We definitely would recommend working with sourcinbox.

AstroAmbience
Germany
About 1 month using the app
December 20, 2023

Great platform, dedicated and attentive agent, quality support, I trust their work 100%.

Adorabby
Brazil
7 months using the app
November 17, 2023

I've been using the services of SourcInbox for a couple of months now.

They are very responsive and the delivery times are very accurate to what they suggest.

Great service and integration for sales.

Run Comfort
Belgium
12 months using the app
December 27, 2023

Atendimento 100% humano muito prestativo. Muito bom

DKACIO.COM
Brazil
About 1 year using the app
November 17, 2023

The platform works as described, and the agent (in my case Luna) does a great job and helps me with whatever I need.

Electronic Galaxy
Portugal
3 months using the app
January 8, 2024

App muito bom e claro, fácil de navegar e confiável! indico muito esse agente.

Pandenine
Brazil
21 days using the app
August 8, 2023

Sourcinbox is an excellent platform for e-commerce entrepreneurs looking to streamline their order fulfillment process. The user-friendly interface makes it easy to import and manage products from multiple suppliers and seamlessly integrate with your existing online store. The platform offers competitive pricing and fast shipping options, ensuring that your customers receive their orders quickly and efficiently. Additionally, my customer manager Qian (Kefeng) is always available to answer any questions and provide assistance when needed. Overall, I have been extremely satisfied with my experience using Sourcinbox, and would highly recommend it to anyone in the e-commerce space looking to improve their order fulfillment process. :)

Toe Beans Apparel
Australia
Almost 2 years using the app
July 20, 2023

The fact that I discovered Sourcinbox is probably the best thing that could have happened to me. You will get a personal manager that will help you with everything and, of course, source for you everything. The advantage of having your own manager is that she knows your store and system exactly and knows what to do and what quality to source for you. Prices of products are really low, some products are even half cheaper than they are on Aliexpress.

Another big advantage is that you can choose from about 20 delivery options with different prices. To Europe, I recommend choosing CNE Express (ECO) where the delivery time is within 10 days to most EU countries and price is really low. To USA, you can choose USPS, where shipments are delivered in just 5 days which I have not seen anywhere in the competition.

Of course, Sourcinbox also have one really small disadvantage. The processing time is sometimes longer than 5 days, but this happens very rarely (It happened to me very often on cjdropshipping).

Before Sourcinbox I used Cj Dropshipping with which I was very dissatisfied with. After I discovered Sourcinbox, my business and sales grew a lot and I really want to thank my manager Yviette for everything. I recommend her to everyone, she is very nice and will always do her best - her manager code is "tzqr".

Thank you once again Sourcinbox!

Teenwear.eu
Slovakia
3 months using the app