Spark Shipping

I have been utilizing Spark Shipping for almost a year now. I cannot recommend this team and app highly enough. Although there are still several enhancements I would like to see that would help my store specifically, their customer service, support and development team has been incredibly responsive and delivers incredible quality work. There were 2 vendors that they did not have integrations for that I really needed. Their development team invested a lot of time with me to get these up and running for my store. My store is a small business run by just my wife and I and we both have other full time jobs as well. The operational time this app has reduced for us is massive. Product updates, inventory updates, pricing updates, automated order placement and automated tracking/fulfillment updates has saved us a ton of time. Its now almost like we have several operational support staff completing all of this non-value activity for us. Thank you Spark Shipping for all you have done for my store and for your partnership and dedication in ensuring I had what I needed.

Charles has been super helpful through the entire set up process. We've been working with them for several months.

Keep up the great support!

I have been using the app for months. The product itself is good and serves a great function for growing Shopify store. The customer service absolutely needs to improve. It takes weeks sometimes to get responses. Deliverables are often missed with no follow up or sense of urgency. When you do get someone, they are usually helpful, but could go the extra mile to make sure your integrations are working flawlessly. I will continue to use because I am not aware of a better option, but I really hope they invest more in the customer support and integrations process. Most small business owners don't have time and patience to follow up constantly on projects they need to keep them on track for paid services.

​I use spark shipping for not only my bigcommerce store but for my Shopify stores also.
They are awesome and amazing. Their customer support team is the best.
They have not only managed to accommodate and make every request i have had of them happen but they made it happen quickly.
I had some unique needs for my fulfillment files and they worked with me to make them happen. They went above and beyond in my opinion.
I could not be more pleased with my experience with Spark Shipping.

If you are looking for a company to handle any of your needs for a bigcommerce or shopify store do not hesitate to go with Spark shipping.

Great customer Support!

Devon
Media Rep & Analyst
http://www.bikiniluxe.com
Luxury Swimwear and Active Wear