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Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now.
/BabyMocs
We’re really sorry to hear that you’ve not had a great experience with us, we’ve not had this type of feedback before and want to ensure it’s dealt with seriously.
We’ve suggested a call a few times over the past year and are yet to hear back on this. If you’re open to discussing this further, we’d love the opportunity to correct any issues with you and work towards a solution together.
Expensive and is pretty basic for the money. Tax is not dealt with in a business friendly manor, does not support business to business well.
the app says that there is a free plan available. But after installation you are only able to select paid options
Thank you for your feedback, we do appreciate this could be more clearly stated on our Shopify app listing. Like many other Shopify apps, we do offer free plans for Shopify "development" and "partner" stores allowing merchants to install and test SparkLayer. This is also a great way for Shopify developers (or Shopify agencies) to evaluate our solution or even use it as a demo site. We are always happy to accommodate this!
Once a merchant is ready to go live, they would typically implement SparkLayer on their "live Shopify store" and proceed to select a paid plan. For our Enterprise customers, we also offer an extended free trial (which is why you see the "Free" text above - this is unfortunately a limitation in how Shopify allow us to set up our app listing!).
We will review how this can be adjusted to make it clearer for future merchants.
Great app. Does everything we need it to. Great support. Recommended.
This is great to hear, thank you :)
Thank you!
The best B2B app for Shopify. So flexible, and....the support is outstanding.
This is so great to hear, thank you for taking the time to leave a review!
The technical support team is very attentive, they accompany you throughout the configuration process and are always ready to help, the application is quite powerful and perfectly adapted to what we needed to start selling B2B
This is great to hear, thank you for leaving us a review! We'll pass this on to the Support team, too
- app works very well
- support staff is amazing
- possibility of integration with other apps
- app delivers what it promises
One of my downfalls is focusing on perfection instead of "good enough" and setting up our wholesale process took much longer due to trying to find the right set up and workflow. There were many options. Plus for $2k/mo, other softwares that were pretty pricey. All were "good enough" but there were always gaps between how we wanted the store set up, the pricing options, and even connection to a CRM.
Once I found sparklayer, they checked all our requirements and allowed me to get our wholesale store set up in 48 hours, fully gated behind a login. Once you get used to setting up metafields for products, the flexibility of this app becomes obvious.
Thank you kindly 😊
Absolutely love this app! The perfect solution for our B2B customers and support is quick to help with all queries. We are enjoying the app and everything it has to offer.
Thank you!
The best of the best of Shopify apps. Coming from a computer science background, you can just tell that this app is made to a high professional standard. Everything is very well thought out architecturally, and the design is just excellent. What is most impressive, however, is the quality of support. The team is incredibly fast in responding to any requests, often completing tasks that require custom coding within hours.
Thank you for the kind review, it means a lot 😊
A powerful app that does a lot for the B2B experience on Shopify.
The team are quick to respond and appear to be making improvements along the way.
Excellent customer service to match an excellent wholesale app. Loaded with features and customization capabilities, this wholesale app is the best I've found on the app store. It even allows you to offer alternative shipping and payment options for B2B customers.
Thank you! Stay tuned for even more great features 🚀
Looking for a really strong B2B solution with the possibility for multiple price lists, and advanced B2B handling this is a must-try App. Also really happy with the professional and helpful support to get it running just the way you want.
Thank you so much for the feedback!
First of all, the support team have been amazing with helping us get setup with the app - even helping with some custom work. The app itself runs great, especially with the additions of Helcim and Intuitive Shipping! Couldn't be happier!
Would have to say this is a great app, and one we are looking forward to working with in the future. We are waiting for the Sub Account feature as believe this to be integral to the functionality required to make a B2B store work as you would expect it to, but we are promised this soon. Great support, happy to go the extra mile, great user interface. 5 Stars.
This app has been extremely user friendly for us to set up a new B2B and the feedback ahs been very positive from our accounts who use the portal now.
The team was SO helpful in getting the app installed for us quickly. All adjustments i needed done were done fast and thoroughly. I love the look of this app for our b2b business!
Thanks to this app I was able to add specific B2B features to my shop. Does exactly what it says on the tin. Support help you install through out the installation process and are quick to get back with any help or issues you come across.
Very helpful and fast support! We have tested a few different solutions but this is clearly the best. The app is really good and recommend it to you who need to adapt your website to B2B sales.
SparkLayer has been instrumental for us to build a user friendly and efficient wholesale portal on shopify that's directly integrated with our ERP. The user support from the SparkLayer team has been and outstanding, and they have even added functionality based on our feedback during our onboarding.
We've sold B2C for many years and when adding a B2B channel looked long and hard at the options. In the end we've chosen to build a standalone Shopify site with Sparklayer added. It's VERY good. The UI is thoughtful, the processes are clear and the support excellent. It has everything we need as a smaller company and everything we might need were we much bigger! This is one of those bits of software where you can tell a very skilled team has thrown everything at it, no half measures. I'm writing this because I appreciate that basically! I like paying for good software!
Awesome app for B2B/Trade sites! Chris and their support team have been great and helped us customise our new store. The UI performs perfectly and the site looks great, we're stoked! Highly recommend. Cheers, George & Willy.
Excellent app for B2B websites. The checkout & ordering process makes it really simple for trade customers to place orders. I had a few customisations to make the app perfect for my store, which was no problem at all for Rhys who was very helpful. Thank you for creating such a great app.