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Very good customer service !!! fast to respond to solve my issues. this app really good to help my wholesale.
Thank you for the great feedback, we'll pass this onto our Support team!
So far, Sparklayer really delivers! I'm extremely pleased with how responsive / knowledgeable the UK customer service is (thanks Ben!). We're still in test mode, but all the features work: the wholesale checkout is robust, customer groups and price lists work as intended. The only thing I'm unable to do is assigning different terms for the same customer group (e.g., I cannot differentiate between preorders and in stock items to let people check out with an invoice if they're on credit card terms - it's a problem for backorders as people don't want to pay in advance for a product that might be shipping in a month). But overall, I highly recommend.
Thank you for taking the time to leave a review! This is a suggestion we've had from a number of customers and we're actively exploring it as part of a future update to SparkLayer. At this point in time, we don't have a precise timeline but we can keep you updated once we have a better idea :)
Highly Recommend Sparklayer, we were building a B2B only shop for our pro clients with restricted pricing and visibility based on tiers, and the app was perfect for our needs and much more affordable than Shopify Plus.
Their Support team is also top notch! We had a lot of little customizations that we needed to implement and they were able to either help us install them, or point us in the right direction if it wasn't something relevant to their app. Very responsive, extremely friendly, and highly recommend!
Thank you for taking the time to leave us a review - great to hear you're enjoying using SparkLayer! We'll share your feedback with our team!
Sparklayer brings many professional and useful features for B2B business. They also have a great client support.
Thank you for taking the time to leave a review!
Very customizable, which is great, but can be a little daunting to those not familiar with Liquid and CSS. For our few hiccups, the support team has been incredible and very quick to respond. This is a really cool application and allows for a ton of flexibility over our old system!
Great to hear you're enjoying SparkLayer and are now fully set up - we'll pass your feedback to our Support team, thank you!
Incredible customer support. The support team went above and beyond the the July 4th holiday to get my problems solved!
Thanks so much for taking the time to leave a review, we'll pass this onto our Support team!
Bumpy start with install issues and support not being available straight away but soon fixed and setup properly once they were aware of the problem. Great features and all I need for a B2B store.
We’re really sorry to hear that you didn’t have a great experience with us. We reached out over email last week but we’ve not yet heard back from you - we’d love the chance to resolve this issue if you’re open to a quick call with our Support team.
It sounds like it might have been a technical glitch that we can rectify quickly, so please get in touch and we’ll get you up and running ASAP!
We take all feedback seriously and would be more than happy to offer you an extended trial period so that you can experience all the benefits we believe SparkLayer can provide your business. We hope to hear from you soon!
Non ci sono ancora tutte le opzioni che vorremmo però sappiamo che sono in sviluppo. Per ora l'app ci permette di offrire il 90% dei servizi/funzionalità che vorremmo.
Il servizio di assistenza è ottimo.
Grazie !
Thank you for leaving feedback - it sounds like the functionality you need will be launched soon, so we hope you have a 5-star experience once the updates are live! Please drop us an email if you'd like to be notified when these features become available :)
This is the best B2B app for Shopify I've found. I've used it for over six months on another e-shop without any issues. Chris, Justas, and the support team are fantastic, always willing to help and very responsive.
Thank you for the review - it's great to hear you're enjoying SparkLayer! We'll pass your feedback onto our team :)
I can count on one hand the number of times I have felt compelled to write a review. This app is one of them.
I was trying to launch my wholesale store and realized I needed a Shopify store. I then realized that a lot of the standard settings do not work for the wholesale model. I started trying to piece together different apps, each of which only did 1 thing of a long list of requirements.
A fellow business owner recommended this app to me, and I am so glad they did. Not only does this app offer all but 1 of my requirements (I will learn to live without that one for a while), but the team was SO HELPFUL and SO RESPONSIVE that within 2 days or so from installing, I am ready to launch my store. Hooray! The customer service, timeline, friendliness, usability for endusers of my site etc. is off the charts thanks to this app.
Wow, what great feedback - thank you so much for taking the time to leave this review! We're enjoying working with you and will pass this onto the team :)