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The app works really well for us and the SparkLayer support team are always great.
Thanks for leaving us a review!
We'd love to learn how to create a 5-star experience for you, so please feel free to reach out and book one of our bespoke 1:1 consultation calls :)
These free sessions are designed to help you get the most out of your plan with us and provide any additional onboarding, training, or support you need - please drop lucy@sparklayer.io an email and we'll go from there!
a priori compliqué mais finalement assez simple à mettre en œuvre
Merci! :)
We've been using SparkLayer as the B2B version of our D2C website for about a year, and it's fantastic. The support team is crazy fast, and their documentation is really helpful. Happy to recommend them!
Thank you so much for taking the time to leave us a review! It's great to hear you're enjoying using SparkLayer - we'll be sure to pass your kind feedback to our Support team :)
How can something like tiered pricing be complicated to set up? I definitely do not advise this app. They also did not respond to our questions, only AI-generated replies. I’m tired of AI chatbots. And while our store was not live, we were charged 5 months total of 250$. It was saying free plan till we get our store live. unbelievable.
We’re very sorry to hear about your experience, and thank you for sharing your feedback with us about our tiered price lists. While the initial stage of setting up tiered price lists is currently manual, we provide full onboarding guidance and would be happy to jump on a call with you to go through this.
It looks like a few members of our team have reached out since you raised an initial ticket. If you’d be open to giving us a second chance, you can simply reply to their emails, and we’ll go from there. We're sorry for any misunderstanding around pricing and are very happy to discuss this if you're open to exploring SparkLayer again.
Lovely app so far & wonderful customer support. Every request has been answered promptly and completed swiftly! Couldn't ask for better!
Thank you for leaving a review, great to hear you're enjoying SparkLayer! :)
Great app, great support. Really. The team has been super involved to answer every question that I had (and I had quite a lot!).
I recommend Sparklayer 100%.
This is fantastic to hear, thank you for sharing your feedback! We'll share this with our support team as we also think they're great :)
Exceptional customer service! Fit my needs perfectly!
Thanks so much for your review, it's amazing to hear you're enjoying SparkLayer!
Works great with Shopify and Brightpearl.
They're always on hand to give support.
Thanks for sharing your experience with SparkLayer, it's great to be working with you!
非常實用，而且客服效率之高，完全不擔心遇到任何問題
Thank you! :)
The support provided for their product is above and beyond. They worked very hard to not only implement a solution I needed for our store, but also took the time to show me how it was solved. I appreciate that kind of service that includes not only the solution, but showing the work aslo.
Thank you all at Sparklayer!
Wow, what great feedback - thank you so much for taking the time to leave us a review. We'll be sure to pass this onto our team :)