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Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now.
/BabyMocs
We’re really sorry to hear that you’ve not had a great experience with us, we’ve not had this type of feedback before and want to ensure it’s dealt with seriously.
We’ve suggested a call a few times over the past year and are yet to hear back on this. If you’re open to discussing this further, we’d love the opportunity to correct any issues with you and work towards a solution together.
Amazing support and a very advanced B2B tool. What's important to notice, is that it's not utilizing most of the base B2B features of Shopify itself, but rather is an "overwriter" of the tool. Still, considering all apps in this category this seems to be the best one.
Thank you for leaving a review - great to heat you're enjoying our B2B features!
Easy to use + fast and helpfull support when needed
Thank you for taking the time to leave a review! Glad to hear you're enjoying using SparkLayer :)
After exhaustive research, I chose Sparklayer for my Shopify store, and I couldn't be happier! Their B2B UI and shopping cart are the best I've found – easy to navigate yet incredibly sophisticated.
Sparklayer's team went above and beyond with the initial setup, perfectly tailoring it to my needs. They were incredibly responsive to my requests for a few customizations and implemented them flawlessly.
The customer service is truly outstanding. Every interaction has been prompt, professional, and helpful.
The app itself is working flawlessly, and I love how customizable it is. I can easily configure it to match my brand and offer a seamless wholesale experience to my customers.
Highly recommend Sparklayer to any Shopify merchant looking for a top-notch B2B solution!
Wow, thanks so much for sharing such great feedback! This is all great to hear, we're really pleased you're enjoying SparkLayer - thanks for trusting us to support your B2B growth :)
This app was a huge game changer for us. We quickly configured our site to behave as both a DTC and B2B site with simple and straightforward mechanisms. Their onboarding and technical support teams are super responsive and knowledgeable. Highly recommend this app.
This is great to hear, thanks so much for leaving us a review! We'll share this with our teams, too :)
This is maybe the first app that does everything I wanted it to do. It does all it claims and then some! We're setting up a great B2B option for our customer base. The help is like no-other! Fast and thorough. If you are expanding your B2C Shopify site, there is no better option. Highly recommend.
Wow, what great feedback - thank you! Fantastic to hear you're enjoying using SparkLayer :)
Without sparklayer we would've had to pay thousands to offer B2B experience to customers. Appreciate the supportive service and intelligent offering.
Thank you, great to hear you're enjoying using SparkLayer!
I’m very satisfied with Sparklayer B2B’s customer service. They always respond very quickly and have been incredibly helpful with various customizations. No question is too much. Thank you for the excellent service!
Wow, what a great review! Thank you - we'll share this with our Support team :)
Super application qui permet de paramétrer le site B2B parfait. Le service technique est top et toutes les informations de paramétrage également.
Merci pour votre retour!
Always the best customer service!
Thanks so much for taking the time to leave a review! Great to hear you're enjoying using SparkLayer; we'll share your feedback with our team :)