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They have a wonderful customer support and help you in the process. Despite that, the B2B configurations are exactly what you want in a B2B site!
Good App! Great customer service, very supportive team! They helped get everything live and working in a sort period of time
I really like how solid this app is built. The support is terrific. It's rare to find this good support on most Shopify apps.
Expensive and is pretty basic for the money. Tax is not dealt with in a business friendly manor, does not support business to business well.
I've tried most of the other wholesale solutions on the Shopify App Store and so far Spark Layer has been the most professional and complete product of them all. It's a real project to set up if you want it to be right and have different wholesale groups, so be prepared for that. It's also unnecessarily complicated in many ways and I feel that the ease of use could be simplified without losing any functionality. That said, the support has been great any time I have a question, but they don't work weekends and it can take a couple days to hear back. Overall I would definitely recommend if you are looking for a serious wholesale solution, but be prepared to invest some time into getting it properly set up.
the app had a rather significant flaw: it didn't include any fields for entering tax data (Id tax, Vat number, etc.) to issue the invoice. I received fast and decisive assistance and they entered these fields in the checkout form: well done!
Thank you for your feedback. We do partner with a number of Shopify apps who offer ways to capture Tax information, we will review how we can make this more accessible for our customers!
10 out of 5 stars! BEYOND industry stander customer service.
I can't speak highly enough about all the amazing options we have ahead of us thanks to SparkLayer!
As a growing B2B, we were in search of a simple solution to meet our daily B2B needs. SparkLayer and the team over there came to the rescue! We have easily been able to start a functional B2B site using all the help, tips and tricks, and customer service chat sparklayer has to offer. Not only do they fulfill almost 98% of our needs for B2B customization, but they point you directly to the 2% to make sure you are working at a fully functional 100%! Did I mention that all of this amazing service has been offered WHILE WE ARE STILL IN THE FREE TRIAL PERIOD. Talk about customer driven mentality. SparkLayer will take my business into the future. I suggest you give the free trial period a go, you wont regret it.
Thank you so much for the review! 😊
We have tried and failed using several solutions for B2B on Shopify. This is the first app that we have tried that actually delivers. It could be complicated, but Sparklayer makes it simple. And it evolved all the time, with new functions that you didn't know you needed :). They have a great library of support guides that will help you get started. We could only ask for the multi currency/ Markets to be more developed since we are using two currencies. But I am told it is in the works!
You won't be disappointed.
Incredible support from the team at SparkLayer and a great product. If you're looking for a B2B solution, don't waste your time trying the other solutions. I went through that and SparkLayer is clearly the best. The other solutions require work arounds and hacks, SparkLayer works as a (mostly) independent system. It includes all the features you should need. Other apps make you buy add-on apps to do simple things like having a B2B order form. The team at SparkLayer did all the installation steps for me. When I ran into challenges with my set up, or trying to do something out of the ordinary, they jumped in and helped me out. They even spotted mistakes that another app had made and showed me how to fix those as well. The support from SparkLayer has been the best I have EVER experienced for software.
Great app, does exactly what a small company with wholesalers needs to do! Great customercare that answered very quickly and have been so patient with me.