SparkLayer B2B & Wholesale , 170 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its comprehensive B2B features, including custom pricing, CSV uploads, and agent-assisted orders. It's praised for its user-friendly interface, extensive documentation, and sub-account creation. The support team is noted for their responsiveness and customization assistance. Regular updates and cost-effectiveness compared to Shopify Plus are also highlighted. It's seen as a game-changer for B2B businesses, significantly boosting efficiency.
Refine
-
By rating
Currently not so satisfied with the app service. Our page suddenly disappeared where customers can sign up to view the B2B section. This page was thoroughly tested through so we know it existed....
The website goes online tomorrow so I open the chat, see the person typing and suddenly no response.
Thank you for your feedback and we're sorry if you're experienced issues with your registration form. Our team have been in contact to clarify the exact issue and we're on hand as soon as you're ready! We hope you're enjoying using SparkLayer and just let us know if we can help any further.
Great application , probably the best out there right now.
The problem is with their costumer service and support , very disrespectful , logging out in the middle of the conversation you had with them , replying after 4 days , some of my tickets were never replied and my problems have yet to be fixed - not the best experience .
We take feedback very seriously, we pride ourselves on our customer support and delivering a great experience for users of our app. We will investigate your points raised and ensure these are remedied.
The app is sooooo complicated.
You have to upload pricing via a CSV file.
Customer support only available mon-friday.
I do not recommend!
We work hard to constantly improve our product, customer support, and feature-set and take onboard your feedback. On pricing specifically, our price upload system does offer great flexibility for merchants and there are plans in place to make this even easier to manage. We pride ourselves on our customer support, offering comprehensive onboarding and handholding during the setup process and would encourage this should you need any further assistance!