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Have had some extensive experience with the app and it is amazing! The customer support really is exceptional, 10/10. Fantastic team and fantastic app!
Hi there,
Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.
Have been using the app for 2 Months now. Very good customer service, quick answers and great assistance while setting up.
Hey Tim👋,
Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.
Ok, let's be clear from the start. What is trying to be achieved is pretty complex and should be easier to do except for Shopify's poor collections and filtering structure. I tried numerous apps, which basically broke my theme. Our store design www.famousrebel.com is the most important thing to us and the other apps just didn't care about that. Instead layering a filter over the theme creating a mess. Now I'm also not going to pretend it was a totally easy experience. It's not. I did have to push on comms, and at times got frustrated but to be fair when we spoke via hangout the problems were sorted very quickly. As I said above I expected this. It's a very complex thing to change on your store. But once done should make a big difference. I must single out special praise here for the Developer Gaurav as he has been especially helpful. Now the reason for it, not all being plain sailing is exactly what I stated to start ..this is a complex thing to do and each theme and store is different. The whole process does make you really think about your store from a customer's perspective and how you need to make things easy for them. The theme went live last night and it looks good. The functions are clever. It looks like it was designed with the theme in mind and it works. In fact, the only time it didn't work was due to errors in my collections, which were politely pointed out by the team. So far. So good. I will be keeping a close eye on the site speed score and hope the new code has not slowed the experience down. But all in all. We got there. And I got what I think will help the UX of the store for customers and increase sales. Time will tell. And I will update you with any changes.
Hi Colin,
Thank you so much for your review. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team.
Sparq is an excellent search app. What really distinguishes Sparq though is the phenomenal customer service and customization from Chris, Neha and the Sparq Team. I have had a lot of great customer service from many Shopify app developers. So it is high praise indeed to say that the effort taken to understand and respond to specific customer needs, the speed and courtesy of communications and the untiring effort to "get it right" for the customer is second to none at Sparq. I can't imagine that anyone would feel that they did not make the right choice with the Sparq Search App.
Andrew,
Thanks for sharing this review. It has been a pleasure working with you and getting Sparq to fulfill your store specific needs.
Looking forward to more conversations with you,
Awesome app to add that extra layer of convenience to all customers. Excellent customer service! Perfect for all stores - thank you!
This app is a real game-changer increasing profit. The support is the best, my theme is a lit bit complicated but their designer team took this as a challenge until the search app was working perfectly in my store. Thank you, guys.
Great to hear how Sparq worked out for you! Thanks for giving a shout-out to our support team as well. They are a real asset! We’re thrilled to know that you love our app.
Great team! Helped me customize the search and fix any issues I was having! Sure I wish the total items in search was higher then 100 on free plan but still a great app! Any issues I have they deal with
Thanks so much for the positive feedback! We would love to offer more than 100 products for the free plan but the team loves Friday Night Pizza! Anyway, your words mean a lot to us and thanks again for your feedback.
Extremely useful & easy to use app, and an even better support experience... I'll be using this for a while!
I am using this app to help me give a better search engine experience for my customers. Great customer service. Kudos to the team. I must also say that their app is very fast (milliseconds) and provides a lot of flexibility for our store on what products or collections to display in the robust search and filtering engines. You can customize the content and labels all throughout.
I couldn't imagine uninstalling this app. It would be a Major downgrade to my potential customers' user experience.
Kudos to the team!
Thanks for the kind words ❤️
The support has been excellent. There quick to respond and solved all our requests. We do not have any data to measure the performance of the app yet but I can confidently say that this app is going to influence a positive effect on revenue. Great job guys. Keep it up.
Hi there👋,
Thank you so much for recommending sparq. We are so happy to hear that you enjoyed Sparq and the experience with our Support Team. Feel free to contact us anytime.