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The App works great and I enjoy the features and ability to offer many discounts at once, and the support is amazing, but for me it ends up costing ALOT as you pay $1 every time someone takes up an offer. Can't find another app which does all of these offers are once though, but I'm just not sure paying hundreds of dollars a month is worth it?
Hi there! Our billing is a usage-based pricing model. This means that you’re only paying for the orders using discounts from our app. So while it can be higher in the busier months, you’re never paying for something you don’t use.
For context, we did an analysis of all our users and what they were paying with our previous subscription model, and found that the majority of merchants were paying more on months they had slower sales, like January. We wanted to change to a model that had the merchant’s best interest in mind.
I have sent you an email to chat more in depth about this. I appreciate your feedback! - Emily, Support Lead
app really appreciated, great customer service, specially Alex, quick and effective, I can reccomand this service to all ecommerce owner
Thank you so much!! I will pass this along to Alex :) - Emily, Head of Support
Very satisfied. They helped us customize the local language and the UI. It would be even better if there's price tier based on the features we want to use and we can select what to use because we are interested in only one type of promotion and not using the others at all.
It just made my store turn slow and prevent customer to add to cart. Every thing used to be ok before but there was a bug now. I have to remove it! :(
Hi there! We don't see any support requests from your store in our inbox. We'd love to connect and identify the issues you're experiencing - we've sent you a new email to the account owner address on file. Please respond ASAP, thank you!
Unfortunately problem wasn't solved therefore, we stopped using this app as much as we would like to utilize on our site.
Hi there! According to our ticket history, the issue you’re experiencing is related to a slide-out cart setting in your theme and is easily fixable. We’ve sent you instructions on how to solve this — have a look in your inbox (including spam) and let us know if you have any follow-up questions. Thank you!
Great and quick customer service
I used this app after Shopify's discounts weren't working the way they are supposed to. installed and had 1 tweak I needed fixed. Support helped me within 5 minutes of contacting them on chat.
Hi! Thank you so much for this review! I'm glad we were able to help you so promptly during BFCM :) - Emily, Head of Support
Very good app, very customisable and exactly what we need! Support team was brilliant too, had some trouble setting up on a certain theme and they fixed it up without a problem. Would definitely recommend.
this app does not work well at all. I'm big on other customer reviews so I hope you all really believe me when I say that if you have any issues which this app you will not receive any help from them! its not the fact that they respond late, they never respond at all! the app does not work well and if you disable the app, it still glitches and still allows the dicounts to show up on your site!
super fast support! They fixed my issue within 30 minutes, thank you!