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We’ve been using this offers app for a while now. While it’s decent and generally works, it does miss a few features we’d like, and the app logic is sometimes slightly different from what we need for our specific use case. That said, the customer service has been absolutely top-notch. Jack, in particular, has been a real lifesaver. Anytime we’ve run into an issue, he’s been quick to respond and always goes above and beyond to help us out. His support has really made a huge difference.
If you’re in need of top-tier customer service to assist with your offers, this app is worth a shot.
Hi! Thank you so much for this review. I appreciate your honesty about the app, and I'm glad to hear that Jack has provided such an exceptional experience! - Emily, Head of Support
Excellent customer support to get up and running, clean and easy to use back end and covers all types of offers we need.
Just got off a chat session with Sara and she was amazing. It was a pretty difficult question and required her to make some changes to the back end. She stuck with me and answered all my questions. Sara and the entire team are the best!
I'm SO glad to read this review! Happy to hear you felt so supported by Sara, thank you for the kind words!! - Emily, Head of Support
Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!
Thank you so much for this honest review! We appreciate the feedback. - Emily, Head of Support
Love this app! I've been using it for 4 years now. Occasionally, issues pop up, but the tech team is always quick to help and super reliable
Thanks for this review!! and thank you SO much for using the app for the last 4 years! We appreciate you so much :) - Emily, Head of Support
Alex did a great job helping me fix an issue where the discount wasnt being automatically applied if a customer loaded the cart a certain way. Everything works perfectly now!
I'm so happy to hear this!! Thanks for sharing!! - Emily, Head of Support
This app does exactly what I need it to do and give a helpful banner on the pages where the discounts apply.
Customer service is extremely helpful as well!
Yay I'm so glad to hear the app is working so well for you!! Thanks for sharing :) - Emily, Head of Support
very nice customer service and prompt support.
Thank you!! - Emily, Head of Support
Very ease to use and excellent customer services! We definitely recomend.
Thanks so much for this review!! - Emily, Head of Support
Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app.
Even after almost 2 years of using the app, the support was quick and seamless when we had an issue.
Another thing I wanted was "up to discounts" but neither Shopify nor any other app offers this.
Thanks so much for this review! - Emily