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[UPDATE 10-FEB-2020] -- I removed USO today. Since Pixel Union acquired Supple, they made it look pretty and changed to the Polaris interface.
But they didn't do much more than that on this app. Believe me, I tried. Countless emails, live chats and videos with the team. Super nice folk -- but they kinda watched while others build a better mousetrap. My new solution uses two apps to accomplish discounting, including BOGO, discount tiers, BXGY, and discount links -- and UX. The overall quality is insanely great. I'm dropping USO to 3* because it doesn't play nicely with shareable discount links from Shopify (which means apps that use these codes, such as Smile.io) and the popups are butt ugly. Pixel Union could have made it better... time to move on.
[UPDATE Sept 8, 2018: I STILL THINK USO is the most important merchandising tool in my store.]
[UPDATE Nov 17, 2017: I STILL THINK USO is the most important merchandising tool in my store. Even after a re-theme (now on Turbo).]
My store migrated Shopify in January 2016 -- and I was immediately frustrated with merchandising options, lack of BOGO, and upsells were just not intuitive. Is there an app for that?
I first started using Bold Upsell since (at the time) it was the only game in town, but for months I was desperately looking for a better solution. In my opinion, Bold Upsell is a 1-star app due to all kinds of customer facing UX issues and terrible, terrible support. Bold also believes presenting a customer with 3 upsell options is a good choice (no! every expert says one upsell, period!). Bold Upsell does not redirect to cart after accepting an upsell offer (customer stays on the page - totally bad UX). They offered custom development to solve this for about US$5,000. Pass.
I was also wanting to offer quantity breaks, and the only game in town was also from Bold:
https://apps.shopify.com/quantity-breaks
And I gave this app a 2-star review
Bold QB used hidden-products/hidden variants to solve this. It was a disaster. Read my review... posted on Jun 13, 2016
Simultaneously, I was trying to find a BOGO (buy X get y at discount)
and the only option at the time was Buy X Get One by Supple
https://apps.shopify.com/buy-x-get-one
And although I was uncomfortable with the limitations, at the time, the only way to do BOGO was using BuyX... but BuyX had a laundry list of incompatibilities, and in my opinion, I had to find a better way to do BOGO. Hidden products/variants didn't feed Facebook feed and it didn't play nice with OneClickUpsell and other integrated apps. But it NAILED the logic rules for BOGO, the customer facing UX was perfect, and the developer kept making it better...
In January 2017, the developer of this app (Ultimate Special Offers - USO) told me he had been working on a better mousetrap for about a year...
tl;dr There is no finer app at this time for discounts, upsells, BOGO, quantity breaks, and other special offers.
Marius is a pleasure to work with, and although I have probably been a total PITA during onboarding, this app is "Best-in-class" for merchandising for Shopify at the time of this writing. Email communication has been exceptional.
We are using USO for:
1. BOGO (such as buy any lipstick and get another, in any color, for 50% off)... WITHOUT USING HIDDEN VARIANTS and now, NO DRAFT ORDERS!!!!!!!
2. Auto add-to-cart of free item -- we use JustUno for popups and an effective marketing campaign offers the visitor a success page if she subscribes... and the "prize" is a link that automatically adds a free item to the cart. USO handles this perfectly.
3. UPSELL -- a well thought out and well-designed UX for the "would you like fries with that?" scenario -- this is UNLIKE other so-called upsell apps that analyze and make an offer in the cart -- well, you can... but... the magic here is product specific upsell offer -- a makeup brush that perfectly pairs with a powder, etc... These upsells convert.
4. Quantity Breaks. Without hidden variants!!
...among other things
This app is deep, and now (28-MAY-2017) that "draft orders" are a thing of the past, there is nothing else out there in Shopify app-land that comes close.
DO NOT be confused that this app has a variety of offers-- that's the whole point.
And now, with the addition of stacked special-offers + coupon code discounts, and also passing a discount code from URL parameter also shares with USO, this is The Most Powerful discount app available.
There are few things that I would like to see to make it "more perfect" - including hooks to a recurring payments app, such as ReCharge -- but with the recent API announcements from Shopify, this may not be needed soon...
The BIG TAKEAWAY here is Supple has engineered a way to offer BOGO and Quantity Breaks without hidden products/variants and without using draft orders. And the upsell UX is the best in class.
The issue has now been resolved and back working as it should so a thank you for that.
Been using for a while now with no issues at all. HOWEVER ITS STOPPED WORKING AND LOSING US ££££££££££ EVERYDAY. DISCOUNTS APPEAR IN THE CART BUT AT CHECKOUT NOW VANISH. WE ARE LOSING OUR REGULER CUSTOMERS IN DROVES AS THEY ARE NOT GETTING THE PROCES THAT ARE ADVERTSED AND WHAT THEY ARE USED TO.
I HAVE EMAILED AND STILL NOT FIXED GIVING ANOTHER 12HRS THEN WILL BE LOOKING AT OTHER OPTIONS.
Shame really as worked well but when it doesn't work its loses you a lot of orders.
Hi Ryan, we're sorry to hear you're having trouble. We've prioritized this issue and are working to get it resolved as quickly as possible. Please check your email for the latest updates. Thanks for your patience.
Easy to use app, however, does NOT work with Smile.io. Able to stack Smile.io coupon codes, but USO does not change coupon from Issued to Used. The customer sees used coupons from the launcher as still active, but they are disabled. Didn't realize the issue was coming from USO after giving Smile.io a headache trying to figure out why. I've wasted a ton of money trying to make it right with customers. I hope they fix the issue in the future.
Hi! I'm so sorry to hear you're experiencing trouble with the app and its compatibility with another app. I've sent you an email just now, looking forward to hearing from you! - Emily, Support Lead
We often use automatic discounts, which have no effect. You must wait for several seconds on the shopping cart page before the discount appears.
Been waiting a few days now for a response from the developers. Still waiting to hear back from them
It's works great for their features and good responsible for support. But the limitation is not to work with other apps like Whole sale discount or another discount apps.
This is a great app because of its features, customer support, and price compared to competitors. The app's BOGO (Buy X Get Y) discount feature surpasses the built-in Buy X Get Y discount feature that Shopify offers due to there being no cut off capacity of product variants you can include. In addition to USO's BOGO (Buy X Get Y) discount, there are eight more offers you can choose from. Customer support has been outstanding, and this app even has a "Feature Request" section. Both times reaching out to customer support and using the feature request section, I received same day replies and help. With this app only costing $9.00 a month and having a 1% usage fee (with a max cap at $10) on orders that use the discounts you created, this app is well worth the cost for stores like mine.
¡Estoy encantado de compartir mi experiencia con esta increíble aplicación y su equipo de soporte! Desde el primer contacto, me han sorprendido gratamente con su eficiencia y atención personalizada.
¡Gracias! - Emily, Head of Support
Great app! Very quick responses and prompt solutions.
Would definitely recommend this app for additional offers
Thanks so much for this review! We appreciate it :) - Emily, Head of Support
I am thrilled to share my experience with this app! I spent a considerable amount of time trying out different applications, and this one undoubtedly stands out. It is incredibly user-friendly, and when I encountered a challenge, the support team was quick to assist, resolving the issue by the next morning! Additionally, they went above and beyond to ensure that my cart was updated, wrote scripts, and fixed compatibility issues with my theme, which required manual updates to work efficiently with this app.
The customer service was exceptional, and I couldn't be happier with the app's performance. It has proven to be the perfect solution for my discounting requirements. I highly recommend it to anyone looking for a reliable, user-friendly, and efficient app!
Wow thank you SO much for this incredibly detailed review! I'm truly so glad to hear how much of a positive experience you've had both with the app and our support team. Thanks for sharing! - Emily, Head of Support
Great customer support. Alex worked with me to figure out and resolve my issue.
USO is a Flexible app!
Can't wait to share this with Alex! Thanks for taking the time to leave a few kind words :) - Emily, Head of Support
Kay assisted me regarding my alignment issue and I must say he truly is a professional, and the way he handles the situation is really good. I really love how customer support is there to support small business owners in order to make things easier for us.
Thank you for the kind words! It means a lot to hear you value our support <3 - Emily, Head of Support
awesome, the support are very helpful here, they fixed our problem with regards discount doesn't show up in the floating cart thanks.
So happy to hear this, thank you for sharing! - Emily, Head of Support
Your app can't be opened now and can't contact the staff,I need to modify some of the discount information in it, but it cannot be opened. When do you go to work?
Hi! Our hours are Sunday - Friday 7am to 5pm PST. It looks like your review caught us right outside that window. We don't have a support request from you prior to this review, so I've sent you an email now to address your concerns. Please check your inbox (including spam!) and get back to me ASAP! - Emily, Head of Support
Oh man, where do I begin? This app is truly just, something else. It really helps and boosts conversions with all the nice features it has! When I first installed it, I needed some help on what would be the best set up for me and both Alex and Emily were just outstanding. They helped me to the tea and I was just amazed with how kindly they helped me throughout each of my questions. If you guys are reading this, thank you so much! I can't recommend this app enough :)
Thank you so much for this kind review, Jose!! I really appreciate you taking the time to say such nice things about my team. :) - Emily, Head of Support
5 étoiles pour le support. Réactif, top !
4 étoiles pour l'application. Ne pas passer par le panier, court-circuite les offres qui ne sont pas appliquées si l'on clique directement sur Payer. Bug à voir !
Merci pour l'avis, et les retours! - Emily, Head of Support
This is a great app. They can always help me solve some of my requests quickly. They have helped my business very well
Thank you for sharing!! I'm so glad to hear we've helped your business :) - Emily, Head of Support
Good service support however will be good if they allow promotional price to be shown on the collection page instead of only at the cart
Great feedback! I will be passing this along to my product team. Thanks so much for sharing! - Emily, Support Lead
I haven't been able to use the app yet because I had a few issues with theme-coding since I was using another similar app, however, the customer service is absolutely fantastic. I wrote them and a very kind guy named Jack helped me all the way through and helped me identify the issue. Absolutely recommend.
Thank you for sharing this review!! I'm glad to hear you had such a good experience with Jack :) - Emily, Support Lead
Very helpful app and an excellent support team! The team was able to help me immediately and implement my wishes!
I'm really happy to hear this. Glad you had such a positive experience! - Emily, Support Lead
Highly recommend, fully 24/7 technical support ! I was facing some problems of setting up, the support team figure out for me immediately.
Thanks so much for the review! - Emily, Support Lead
Great app, does have a few let downs mostly due to limitations with Shopify coding. But fabulous support that has overcome 99% of our questions and custom coding!
Thanks so much for your review! Happy to hear my team was able to help :) - Emily, Support Lead
Muy bersatil y buen soporte al cliente, aunque no puedes tener ofertas con precio fijo si usas multi divisa
¡Gracias por la reseña! - Emily, Support Lead
My developers were consistently responsive to my unique needs; they give very helpful feedback and even included screenshots and helpful details to guide me through every challenge I needed. This quality customer service makes this app a keeper!
Thanks so much for the kind words! - Emily, Support Lead
A very versatile app, allowing you to create all kind of discounts you'd like for your store! I can't think of a better app to use because it allows me to apply any conditions I want for my customers. My favorite part, however, is the customer support - AMAZING customer support who are always there to help: They never left a question unanswered and I know I can rely on them, which is something I never experienced in any app/platform before. Sometimes it may take working your way around Shopify's default discount system to get exactly what you want, for me Paige from customer support has always made this possible (Thank you so much Paige!).
WOW this is such a nice review, thank you so much for your kind words! I'm so happy to hear this! - Emily, Support Lead
The app damaged my theme and there's no customer service. end up paying for a developer to fix the code.
DO NOT USE
It looks like we didn't receive an email from you about this damaged theme, so I've sent you a new email to address your concerns. Please reply to me ASAP so we can sort this out together! - Emily, Support Lead
STAY AWAY FROM!!!!!
Multiple discounts wont work together, and they will bait you with the $9 but charges you so much more hidden charges!! DO NOT USE
Kay as been awesome through this whole experience trying to get my deals setup correctly for black friday. She has been there every step of the way had no issues with helping me when I had issues with the app. Awesome customer service and the app is great also
Thank you so much for this review! - Emily, Support Lead
Great customer service. I had issues with something I could not fix myself and the team helped me as soon as they could.
Thanks so much for the review! This means a lot :) - Emily, Support Lead
The Ultimate Special Offer service team is brilliant. They helped me code a custom bundle for my French market. I highly recommend this product as the service team is profesionnal and very nice. Thank you James !
Super happy to hear this! Thanks so much for sharing :) - Emily, Support Lead
This app has a ton of awesome features to really customize offers to customers, not only is the app great but the customer service team is so fast to respond and fix any issues that I might have. 10/10 recommend!
Thanks so much for sharing your review and for using Ultimate Special Offers! We're thrilled about your 10/10 recommendation 👍 I'll pass on your kudos to the support team!
~Jamie, Designer
Great App and wonderful support team. Had an issue while I was trying to create an offer, approached the support team, and got it resolved. Would definitely recommend it.
Good Luck
Thanks for the review! Glad we could help :) - Emily, Support Lead
It's OK, but very tricky to get working correctly. The various appearance options to promote the special offer are confusing and usually don't work well without a lot of trial and error. (we have never got the banner to appear in product images). The pop-up appearing in the checkout is so slow, that most customers click on before it even appears. It has potential but seems buggy and the user interface is poorly thought out and confusing. Support is also slow and responses are normally next day if you are lucky.
Hi there! It looks like our app was conflicting with some of your theme settings. We've manually placed the app now and the issue has been resolved! Please check your inbox and respond ASAP :) - Emily, Support Lead
I had some conflict with my previous discount app but Special Offers team fixed the issue fast. Now I've very powerful discount app compared to previous one. After trying many apps, Ultimate Special Offers seems to be the most versatile discount app here in app store and allows to make multiple discount types at the same time. You can see the app in action https://www.pandoras.fi
We're so glad to hear you love Ultimate Special Offers for your store, and love its versatility! Our customer support team works really hard to ensure any issues are fixed quickly so you can get on with your Business. Thanks for the feedback! -Rosie from the Success Team
I needed a bit of customer support to get it running smoothly. Rob was terrific and helped resolve the issues. App is running great and is already producing results!
That's awesome that the app is already producing results for you!! Thanks for the positive review :) - Liz, Marketing
Gran soporte y aplicación, me ayudó a resolver el problema de la oferta en el carrito de mi tienda, los recomiendo ..
¡Gracias por sus amables palabras! - Emily, Support Lead
Been using this app for almost 18 months. At times, we made good use of this app and it really turned out to be a game changer. Everything about this app is great and we do enjoy using it for our business. Given the dyanamics of the changing businesses, I think more could be done with this app in terms of customization and integration with store and other apps. But, Great potential, wonderful offerings and amazing support from the team :-)
I'm so glad to hear it's been working for you so far. I really appreciate the feedback too, we have lots of exciting updates in store so stay tuned! - Emily, Support Lead
I only used the free trial version but this app was exactly what we needed. After trying many apps, this was the only one that would do the 3 for a set price offer that we were trying to run on our site. There were no glitches or issues and the discount was applied as required.
Thank you so much for your kind words! Glad to hear you had a good experience :) - Emily, Support Lead
App does not work with my Theme even though my Theme is a Pixel Union Theme and was marked as "Compatible:" in the Shopify App store. App does not work with a slide out cart but nobody from Pixel Union can help with this situation. I was directed to use an expert from Storetasker at an additional expensive cost. I am paying for an App that I have not been able to use. Service & response is very slow. I hope the App works with the adjustments to my cart. The App does look good so I am hopeful.
I'm sorry to hear you're having trouble! We do have a solution for you and have emailed you the options. Please check your inbox and get back to us ASAP. Hope to hear from you!
The discount feature is not integrating properly. It doesnt show in my cart drawer. I asked for assistance but they they keep throwing random ans and no help. Very bad service. plan to uninstall if there is no help today also.
Hi there! We are so sorry to hear about your experience with Ultimate Special Offers. We have our team actively fixing this and properly integrating the app with your theme. Thank you so much for your patience while we look into this!
Great support and app, helped me solve the problem of the offer in my store cart, I recommend them..
Thanks for taking the time to submit this review and share your experience! I’m glad to hear our support team were able to get you up and running.
- Will, Head of Development
I have met some problem and they are very patient to help! That very good for me, i will keep using it.
Thank you for your review, Perri! We're so happy you enjoy the app and our support ☺️ - Rosie, Merchant Success
Great support and app, helped me solve the problem of the offer in my store cart, I recommend them..
Thank you so much for your kind words! Glad to hear everything is going well so far 🙂 - Emily, Support Lead
This app is already making a big difference to my profit margins. Definitely recommend for such a low price!
Hello, I'm Kyle the Director of Operations for Pixel Union. Thank you so much for choosing Ultimate Special Offers. We are really happy to see it helping your store. We built it for merchants just like you! 🎉
Excellent customer service, they have helped me with all my stores, I recommend them with my eyes closed.
Excellent customer service, they have solved the problem that my store had and now I can offer the best offers, I already have the app installed in my other applications
It is a very useful app！It helped me increase my sales a lot. And the technical support staff are very patient，Dealing with problems quickly！
This app provide many types to create an offers, Also their support is also good and very quick. This offers should also work with cart drawer.
This is a very good APP，Strongly recommend someone want to submit the shop's customer unit price to use.It brought me a lot of business.It helps me achieve multi-level promotions. And i want to thanks for the patience of the customer service.So good!
This app is great - it has so many features and is easy to navigate. It works fast and has many discount types. I had a small issue with the appearence settings and received a quick and great customer support, now the app works great again. 5 Stars!
Excelente para administrar los descuentos de cada producto. Atención y asesoría rápida y eficiente. Muy recomendada
Yo utilizo esta app para comprar por volumen y me parece una maravilla su UI. Además para BOGO y funciona muy bien hasta el momento... 100% recomendada
Rob was excellent, he quickly identified the issue and let me know how to fix it. The app was up and running very quickly! Love it!
I used this app to help me offer automatic tiered discounts (buy 1 item get X% off, buy 2 get Y% off, buy 3 get Z% off, etc). It's simple and easy to use. Patrick from the app was also super helpful in answering any questions I had and in making minor code adjustments. Highly recommend!
Great app that allows us to offer dynamic discounts and promotions very easily. When we needed help with some code edits, it was done in a timely and professional manner.
I can't give more than 2 stars to this app for one simple and logical reason: You can't choose variants for your offers! For example, If you sell T-shirts and you want to offer a discount on a specific color, you can't! You have to choose all T-shirts and offer a discount on ALL. I think that this must be corrected..
Thank you so much for your feedback. Variant targeting is on our roadmap currently and while I don't yet have an official ETA, I can tell you it's being worked on currently. I've sent you an email with more information, please check your inbox. Looking forward to your reply!