Avis (669)

Note globale
4,6
Nombre d’avis par note
  • 80 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
7 novembre 2022

the bogo app didnt work when customers went to pay on last step. didnt take off discount. unfortunately i didnt realize this till three days later and no sales.

Spotted Gecko Clothing
Canada
Plus d'un an d’utilisation de l’application
Orbit a répondu 7 novembre 2022

I'm sorry to hear you're having trouble! I've sent you a message to get this resolved, please check your inbox (including spam) and get back to me ASAP! - Emily, Head of Support

29 juillet 2020

Doesn't work. Never got an answer. No help at all. Shows at random products in different languages on different websites...

Myspirituals
Pays-Bas
Plus d'un an d’utilisation de l’application
2 novembre 2018

Doesn't work, i have to cancel the orders and apply the discount manually. Have contacted them twice about the issue but no response so far. I need my money back.

Ethnic Rajasthan
Inde
Plus d'un an d’utilisation de l’application
5 janvier 2020

Unfortunately problem wasn't solved therefore, we stopped using this app as much as we would like to utilize on our site.

Suncore Foods Inc.
États-Unis
Environ un an d’utilisation de l’application
Orbit a répondu 13 janvier 2020

Hi there! According to our ticket history, the issue you’re experiencing is related to a slide-out cart setting in your theme and is easily fixable. We’ve sent you instructions on how to solve this — have a look in your inbox (including spam) and let us know if you have any follow-up questions. Thank you!

9 janvier 2019

this app does not work well at all. I'm big on other customer reviews so I hope you all really believe me when I say that if you have any issues which this app you will not receive any help from them! its not the fact that they respond late, they never respond at all! the app does not work well and if you disable the app, it still glitches and still allows the dicounts to show up on your site!

Icon
États-Unis
Environ un an d’utilisation de l’application
2 novembre 2018

Customer support is VERY slow. Expect for your email to be replied in 3-4 days.
Also, a member of support made a change on my site (a simple task of taking something out of a page) and ended up messing up, making the checkout button NOT WORK?!?! so many of my customers clicked checkout only to stay on the same page. Got lots of emails.
Then I still had to wait an extended amount of time just to get the regular page running again... disappointing.

I am willing to give it another try for upsells. We'll see how it goes..

Net Zero Straw
Canada
Environ un an d’utilisation de l’application
13 décembre 2018

My app hasn't worked for 2 days already and hadn't heard back from their support service. Disappointing to have this issue during the busiest time of the year. We've had to refund customers since the app has failed multiple times.

MOIRA BEAUTY
États-Unis
Environ un an d’utilisation de l’application
26 mai 2020

They have the worst customer support. If you have any issues you cannot simply get any help. Very disappointed!

Cloyers
Royaume-Uni
12 mois d’utilisation de l’application
Orbit a répondu 26 mai 2020

It looks like your original messages caught us over the weekend. We responded to you yesterday but haven't heard back yet! We just sent you another response, please have a look so we can get your issue resolved. Thank you!

27 novembre 2018

Extremely slow customer service. This is a crucial time of the year I would expect better. I used this app before and was happy with it this is why I wanted to try again

Figure Slim
États-Unis
9 mois d’utilisation de l’application
Modifié le 4 août 2024

Update: The offers are not showing up on my site. It's glitching and unfortunately did not have a good turnout with a BIG sale I was having. I had to uninstall the app and get another one sadly.

All Things Mama Designs
États-Unis
9 mois d’utilisation de l’application
Orbit a répondu 21 novembre 2023

Hi! I'm sorry to hear you're having trouble. I see that you uninstalled the app before reaching out, but if you're willing to reinstall I'd be happy to get this resolved for you. I've sent you an email, hope to hear from you! - Emily, Head of Support