USO: Ultimate Special Offers

I need help, your app is not working and your customer support is the worst.
It's telling my customer that it does not ship to Canada from Canada and I have removed the special and still showing up.

Rob, still waiting for your reply. Can someone pick up a phone and call me. I have left my number in the email. This is getting very frustrating. I have had 7 phones call already and over 10 abandoned carts.

The error msg is that "we do not ship to Canada"...We are a Canadian company based in Canada.

App does not work with my Theme even though my Theme is a Pixel Union Theme and was marked as "Compatible:" in the Shopify App store. App does not work with a slide out cart but nobody from Pixel Union can help with this situation. I was directed to use an expert from Storetasker at an additional expensive cost. I am paying for an App that I have not been able to use. Service & response is very slow. I hope the App works with the adjustments to my cart. The App does look good so I am hopeful.

We cant use it because the support team its ineficient. Plase can you contact us as soon as possible because its really importat for this company setting our offers

Useless!! after i installed it and money deducted immediately because i had the app before and it was working fine but removed it for some reason, now after i reinstalled it, the app has big issues and is not performing well, I sent 2 requests to developer but i did not get any feedback my tickets numbers are 239406 and 239429

after i set the offers, they show cart total value as ZERO for customer, other offers shall give a specified discount for customer in cart page but they give a totally wrong value. I wasted my time creating offers and sending tickets without any hope!!!

Set the discount I am using for the end of 2017. Every day, people come to ask me why I can’t use it.

2019 UPDATE: So we switched credit cards and had to restart the account up. When I checked it, the App would open up to the dashboard fine, but as soon as I paid and renewed my subscription and went to use it, I got a pop-up that stated it doesn't work with my browser and have reset my cache/history, etc... WOW, what a sham!!!!

Still haven't implemented fixed for my concerns from last year...

Too bad, they have something good going, but seems whoever is in charge over there just does not care!!!

I would have rated 4-5 stars for the app as it easy to install & have various options like BOGO, discount. The only reason for giving 1 star is their support.

I have raised a concern almost 5 days back & from the last 3 days, I am requesting for ETA and status.

The best part, they don't care & won't revert. Its the worst customer support service. Looking for a replacement of this app.

Update: The head of support reached out to me and helped me fix the issue. For some reason, there was a line of code that was missing which was causing the app to not work. Anyways, the app is working great now and I am using it. Thank you support for taking care of this issue.

Previous Post: Worst support ever. Don't get this app. All is well with it works but when it breaks support will punt you to figure it out on your own and respond to you once a day. Offers quit working after a couple of days and now I cannot get any of the offers to work. Uninstalled and reinstalled several times but still wont work. I have been trying to get this app fixed for days and no light at the end of the tunnel. Complete horror story here! Run!

STAY AWAY FROM!!!!!
Multiple discounts wont work together, and they will bait you with the $9 but charges you so much more hidden charges!! DO NOT USE

I love this app most of the time. It works most of the time. But those 10% of times it doesn't it costs us money every day.

We have an any 5 for £10 off on our website, most of the time it works perfectly. But the 10% of the time it'll not apply the discounts, meaning we have customers compain that the discounts aren't working and refund them X amount. As it doesn't work all the time we're also losing a lot of sales due to abandon carts.

I'd happily pay $200 a month for an app like this to work 100% of the time.

Another issue with it is it doesn't work with abandon checkouts. It sends them an email and takes them to the checkout page where the discounts don't apply. I understand if they have to be taken to the cart page to apply discounts - how about implementing your own abandon cart system which would take them to the cart page?

TLDR: Love this app when it works but unfortunately doesn't always work.