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USO has been a great app to use with our store over the years. It's helped us offer consistent discounts for customers, and more importantly, the support team has been very helpful. They were quick to respond and made sure we were satisfied with the solution.
Thanks for being such a loyal customer over the years! We appreciate you :) - Emily, Head of Support
Alex is the bomb.com. He assisted with links to articles and by actually going in and making changes.
I really appreciate you leaving this review, thanks so much! - Emily, Head of Support
The App works great and I enjoy the features and ability to offer many discounts at once, and the support is amazing, but for me it ends up costing ALOT as you pay $1 every time someone takes up an offer. Can't find another app which does all of these offers are once though, but I'm just not sure paying hundreds of dollars a month is worth it?
Hi there! Our billing is a usage-based pricing model. This means that you’re only paying for the orders using discounts from our app. So while it can be higher in the busier months, you’re never paying for something you don’t use.
For context, we did an analysis of all our users and what they were paying with our previous subscription model, and found that the majority of merchants were paying more on months they had slower sales, like January. We wanted to change to a model that had the merchant’s best interest in mind.
I have sent you an email to chat more in depth about this. I appreciate your feedback! - Emily, Support Lead
Es una buena aplicación te facilita poder tener varias promociones activas, dandote libertad de elegir los productos o grupos de productos.
¡Gracias por esta reseña! - Emily, Head of Support
The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work .
The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.
Thank you for the feedback, I'll be discussing this with my product team! - Emily, Head of Support
While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.
I really appreciate this feedback, thank you for sharing!! - Emily, Head of Support
Good support from customer service team. Very responsive to resolving issue. Thank you for your help!
I'm so glad to hear this, thank you for sharing!! Happy it's been a good experience so far :) - Emily, Head of Support
All and all a very solid app. Two things that would be helpful would be the ability to SEARCH for products within the range of offers that one sets up within the app. The second would be the ability to offer more than one discount option on a product. Three of one item, Six Assorted, etc
This is great feedback, I really appreciate you sharing it with us. I've shared it with my product team. Thanks for the review! - Emily, Head of Support
We've been using USO for about five years now, about four times per year, specifically for the "free gift with purchase" option. It works pretty well with our theme (we've even switched themes and it still works fine), and it makes it easy on us. I wish that the offer loaded faster on the cart page, as sometimes customers are impatient and click to the checkout too quickly before the free gift has been presented to them. Other than that, it's wonderful. Orbit support is also fast and helpful. Paige helped me within the hour of reporting an issue, and solved it for me immediately. Thanks, Paige!
Wow, thank you so much for sharing. This might be the best review we've ever received. I really appreciate you taking the time to leave such kind words, and I absolutely will pass this feedback along to Paige! - Emily, Head of Support
This has been a solid app for me that is good for multiple promotional uses. Good and quick customer service as well!
I'm happy to hear this, thanks for sharing!! - Emily, Support Lead