Ultimate Special Offers , 654 recensioner

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 80 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 8 % av omdömena har 1 stjärnor
Redigerat 20 februari 2018

The app is easy to use but custumer service is really bad! 2 emails and no response and people complaining because it is not working the offer.

[EDIT] Costumer Service reviewed the issue very efficiently. Thank you

Rr Fine Jewelry
USA
20 dagar användning av appen
23 november 2019

FANTASTIC app! This app does the work of many other apps combined without the restrictions of the other apps I was using! PLUS the support has been INCREDIBLE with awesome help! WE LOVE THIS APP! Download it, you won't regret it!

Silver Fox Vinyl
Kanada
Ungefär 15 timmar användning av appen
25 oktober 2019

It's been 2 day, and they never answer your question. I've talked to them through Email, Twitter. No Reply!!! Don't care about customer.

BOVANNI
Hongkong SAR
10 dagar användning av appen
Orbit svarade 28 oktober 2019

Hi there! We received your message and replied shortly after, however, it looks like there might be a timezone difference between us. If our response isn't in your inbox, please be sure to check your junk mail to see if it ended up there. Thanks!

Redigerat 3 augusti 2021

The discount feature is not integrating properly. It doesnt show in my cart drawer. I asked for assistance but they they keep throwing random ans and no help. Very bad service. plan to uninstall if there is no help today also.

Belora
Indien
9 dagar användning av appen
Orbit svarade 3 augusti 2021

Hi there! We are so sorry to hear about your experience with Ultimate Special Offers. We have our team actively fixing this and properly integrating the app with your theme. Thank you so much for your patience while we look into this!

20 december 2019

Terrible app. Avoid if you can! Seems like the team is aware of how limited its capabilities are but are not making any attempt to improve it. Every time I contact them for help, I receive a response along the lines of "Sorry, we can't do anything about your problem. Try to use a different discount or just deal with it."

Joyja
USA
9 dagar användning av appen
Orbit svarade 13 januari 2020

Hello! We have sent you an email with some workaround solutions offered. Please reply to that email and we can chat further about which option fits your store the best. Looking forward to hearing from you!

23 januari 2021

I can't give more than 2 stars to this app for one simple and logical reason: You can't choose variants for your offers! For example, If you sell T-shirts and you want to offer a discount on a specific color, you can't! You have to choose all T-shirts and offer a discount on ALL. I think that this must be corrected..

Splyni
Spanien
13 dagar användning av appen
Orbit svarade 25 januari 2021

Thank you so much for your feedback. Variant targeting is on our roadmap currently and while I don't yet have an official ETA, I can tell you it's being worked on currently. I've sent you an email with more information, please check your inbox. Looking forward to your reply!

22 december 2018

I wasted a week on this app, the app didn't display properly, and the customer service didn't work!!

ipronic
Kina
9 dagar användning av appen
16 juni 2022

This has been a solid app for me that is good for multiple promotional uses. Good and quick customer service as well!

SWIXXZ
USA
8 dagar användning av appen
Orbit svarade 20 juni 2022

I'm happy to hear this, thanks for sharing!! - Emily, Support Lead

Redigerat 22 maj 2018

I rewrite the comment again. It is an good app with many functions and reasonable pricing.

1. A big mistake occurred. They help to fix with short-term solution. Due to short term solution, I am not so confident about it.
2. A minor mistake occurred. They fixed it.
3. They fixed another problem not caused by them.
4. Because it took several days to fix all problems, I asked for extending trial period, they extended the trial.
5. Can't fix a minor mistake, but they said it is the limitation of Shopify. (decimal places of discounted price)

Overall, the support team is helpful. I need to test it further.

Hygge Sweet Home
Hongkong SAR
8 dagar användning av appen
19 september 2019

This app was so promising... I added it to a theme from the same company and it did not work well together. I uninstalled the theme and reverted to a much less expensive theme (which offers much more) but the app still does not live up to its promises. There is absolutely NO SUPPORT. Not for the app and not for the premium theme. I have tried fixing the issues myself but there is not even good online documentation. Uninstalled and reinstalled several times. Several emails and tickets opened for over a week and ... NOTHING.

Cosmic-Perfume
USA
7 dagar användning av appen
Orbit svarade 15 oktober 2019

Hi there. It seems as though you may not be receiving our emails. There was an initial correspondence prior to this review and then a few follow-ups afterwards. Please check your junk folder to see if our replies ended up there. Thank you!