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I was initially hesitant to use this app due to some negative reviews. This app provides essential features that offer numerous options for my business. It's important to note that it may not work flawlessly immediately upon installation. I'm giving it a 5-star rating because of the attention and customer service of its team, who are constantly tweaking and improving it on your website and addressing any issues. It is working and so far I have 3 different types of offers on my site. I wish i had known about it earlier. Most of these offers should have been built in Shopify and free. Luckily this app is addressing many of the shortcomings but it is not that easy nor a straight forward job. Keep that in mind.
I really appreciate you giving us a chance! This is such a great review, I'm grateful you took the time to share your positive experience. Thank you :) - Emily, Head of Support
Great app, and great customer service from Kay! I was helped in a very timely manner and she did not stop until I was 100% satisfied with the result!
Thank you so much for this review!! - Emily, Head of Support
Outstanding app. Supplies the bulk of my order increases across the shop. Excellent support too.
Thank you very much! - Emily, Head of Support
Above-and-beyond customer support from Alex. I was so impressed with the level of care to get my store up and running. Amazing, 10/10
Hey, thanks for this glowing review! We're glad to hear you felt supported as you were getting going.
- Will, Head of Development
Customer service experience is incredible!
Thank you so much! - Emily, Head of Support
So far, the app is great and is really helping our business with special offers. We ran into a little problem with the Free Gift offer, but SuppleApps Support team responded quickly and helped us fixed the issue. Great app and customer service!
super fast support! They fixed my issue within 30 minutes, thank you!
USO is the only discounting app we use, and it allows us to run more complex discounts than we can natively in Shopify. We recently upgraded our theme, and we've needed help with a couple of things. The USO team has been immediately available on live chat within the app both times, and they've quickly made the edits to our theme needed to make things work. I really appreciate their partnership!
An invaluable tool - does what it says with many options to customize for your store. Support is quick (within a day, as advertised), efficient and, most importantly, helpful!
This is a great app - I find the notifications to users about the offers work particularly well, which is something not offered by Shopify Automatic Discounts. Support were really helpful too and answered my queries very quickly.