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This app seems to have gotten worse and worse over time. I use it for this website as well as other sites and sometimes it works, sometimes it does not. For example, right now it won't save any discounts we add. This has happened in the past. Have contacted support multiple times, and it takes days and days to hear back. Currently looking for another app for all our sites.
Hi there! It looks like we have sent you a few messages that we haven't received a reply to. Could you please check your inbox and spam so we can resolve this issue ASAP? Thank you!
While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.
I really appreciate this feedback, thank you for sharing!! - Emily, Head of Support
We've been able to uninstall several individual apps because Ultimate Offers provided all that functionality and then some. Their customer support has been helpful and quick to respond to questions regarding the implementation to our theme. Nothing but good things to say!
Woohoo!! This means a lot, thanks for sharing :) - Emily, Support Lead
REALLY great service - quick + they got to the bottom of our issue. Rarely do reviews but after they fixed our issue - felt looked after by a real person which isn't always the case with an app you sign up for.
I really appreciate you taking the time to leave a review!! Thanks :) - Emily, Support Lead
Great customer service. The app is easy to use and looks great! Thanks for making a great product! Definitely worth it!
This app is very inconsistent and has lots of loopholes that allows customers to receive a much deeper discount than intended, in some instances customers were able to receive 100% discount. In other instances, customer will not receive any discounts at all leading to countless abandoned carts and which results in thousands of dollars in wasted marketing expense because of the advertised incentives are not delivered The support team suggested for us to disable all of the checkout shortcuts and despite following all their instructions, we're still having all sorts of Inconsistent results. This is been going on since 2018. It's time to move on and find a reliable solution that actually works.
I'm sorry to hear you're experiencing trouble! There aren't "loopholes" that cause 100% discounts in the app, this issue must be relating to a conflict of some kind. I have followed up with you via email to resolve this, please check your inbox and respond ASAP! Thank you :)
I have been using this app for almost 3 years now. The app has suddenly stopped working and the automatic discount codes and offers no longer work at checkout. I have been trying to get in touch with support for the past week and its crickets. Quite sad to say the least. If no response anytime soon, I will be forced to find another app and more reliable customer support system in place.
Hi there! I'm sorry to hear you've had trouble getting in touch with us. We're in our busy season right now, so I appreciate your patience. We've sent you a follow-up regarding this ticket, please check your email!
This is a wonderful app! Easy to use and has several different types of offers available. Discounts are added to the cart automatically! Would definitely recommend this app!
If this app actually worked and was reliable I'd give it 10 stars. Unfortunately it's always glitchy and this morning right after launching a big halloween sale the entire app stops working across all 3 of our stores. Support doesn't have a chat line or phone number so hard to get a quick resolution to any issues. If this worked it would be amazing, unfortunately it doesn't and support is subpar.
Hi there! Sorry to hear you're having trouble getting hold of us. It looks like we responded to your email shortly after it arrived in our inbox. Please be sure to check your junk folder too because sometimes our replies can end up there. Thanks!
All I can say is, "I LOVE THIS APP!!!" Easy to use and works great!
Thank you!!!