Reviews (666)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

July 16, 2021

The app is great but the customer support is even better. We had an issue and they were quick to reply and fixed it for us. They also explained what was causing it. I'd definitely recommend using this app.

Great Sox
Canada
Over 2 years using the app
Orbit replied July 19, 2021

Thanks so much for this review! We're so glad you like the app and that our support team was able to help you out :) - Liz, Marketing

November 28, 2019

Had a bit of an issue with the app, contacted them and Patrick was straight on it and fixed it in a flash! Thank you Patrick for your quick help and fix :-)

Sexyland
Australia
Over 2 years using the app
October 27, 2021

Very prompt and responsive customer support/dev team. Lots of offer options and display options. Very easy to use and setup.

World Interiors, an Austin Furniture Company
United States
Over 2 years using the app
Orbit replied October 27, 2021

Glad to hear your experience has been so positive! - Emily, Support Lead

February 5, 2018

excellent app, does just about any kind of promotion you can imagine

Ebuzzie
Ireland
Over 2 years using the app
May 16, 2023

Brilliant app. I use a lot of bulk buy discounts in my store eg 3 for £10, 4 for £10 etc. I needed my customers to be able to pay with reward points and still keep the discounts. This app does the trick.
I had a problem where the subtotal would not update in the cart page, reached out to the support team and it was sorted for me within 24 hours.
Excellent app and support.

selbyvapes
United Kingdom
Over 2 years using the app
Orbit replied May 16, 2023

Wow I really appreciate you leaving this detailed review! Super glad to hear the app has been such a great experience so far. Thanks for sharing :) - Emily, Head of Support

August 27, 2021

Very great support and it helps me to better set my promotion! The customer support is helpful to answer all my queries.

Jungle House
Malaysia
Over 2 years using the app
Orbit replied August 27, 2021

So glad we could help! - Emily, Support Lead

May 5, 2017

I'm not usually one to write reviews and have a lot of apps in my store but this one has really impressed me.

1) Integration: It worked out the box, no coding or special integration was needed for my theme which is a great start.

2) Campaign Options: The options are great and should cover most people's sale campaign needs from straight discounts with $ or %, BOGO, quantity breaks and more. Implementing them is pretty straight forward and quick to action; a few clicks and essentially you're ready to roll

3) Sales Process: There are little things that have done that keep the user informed of the discount they have received or pops and comments in the cart to encourage your customer to action the specific promotion and simply buy more.

4) Pricing: Some may look at it and think it's a little pricey but even for smaller sized stores the break even point on the monthly subscription should be pretty easy to get to. You only need it to generate a few extra sales / upsells and it pays for itself.

Try the 10 day free trial and have a play is probably my best advice.

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Sole Central Australia
https://solecentral.com.au

Solecentral75
Australia
Over 2 years using the app
June 23, 2020

Love this app. It helps me make more sales and the customer service is great! I wish that some offers could be used at the same time (ex: bundles for 2 different kind of items bought at the same time). But since there is so many offers you can use, there is always a workaround.

Clothes & Roads
Canada
Over 2 years using the app
Edited February 16, 2022

This is a great app that meets a lot of my needs. The support team is very friendly and helpful, sorted out an issue quickly.

Charmed Jewellery
South Africa
Over 2 years using the app
Orbit replied September 1, 2021

Thanks for the kind words! - Emily, Support Lead

November 8, 2019

Great app! very useful for not only having multiple active specials but displaying them so customers can see what is active/live.

A couple minor issues at first (mostly on the current theme I had) and they were super helpful and responsive at getting them fixed.

Paige was great!!!

Muscle Beach
United States
Over 2 years using the app