Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse discount offerings, including bulk buy and BOGO deals. It's praised for seamless integration with stores and reliable operation over the years. The support team is often commended for their swift and efficient service. Merchants value its flexibility in creating various promotion rules and running them without scripts or promo codes. It's recognized for boosting conversions and enhancing sale event experiences.

November 19, 2023

I've only had this app for a few days. I needed help with coding and Alex was amazing! He even took the initiative to ask if I needed a few other things fixed because it may affect my offers through this app. Alex was quick, efficient, and updated me throughout the process explaining things clearly. I appreciate the help and this app - so far - has everything I am looking for!

All Things Mama Designs
United States
6 days using the app
Orbit replied November 21, 2023

Thanks so much for this review! I'm glad to hear you got such great support from Alex :) I appreciate you taking the time to share! - Emily, Head of Support

December 15, 2023

Great app and great tech support!

Nutrascriptives
United States
Over 4 years using the app
Orbit replied December 18, 2023

Thank you!! - Emily, Head of Support

November 9, 2023

We love how they go above and beyond to ensure things work well for us!

Sassy Jones
United States
Almost 6 years using the app
Orbit replied November 14, 2023

This means a lot, thanks for sharing! - Emily, Head of Support

November 23, 2023

Very prompt reply and helpful, highly recommend this!

AllSaints Hong Kong
Hong Kong SAR
Over 1 year using the app
Orbit replied November 27, 2023

Thanks for this review!! - Emily

September 27, 2023

Really good app, works well (a few minor issues but mainly caused by Shopify limitations and our ambitions). I love how easy it is to get assistance though, it takes no time at all to get a resolution to a problem from real people who know what they're doing. Recommended.

Certainly Wood
United Kingdom
11 months using the app
Orbit replied September 28, 2023

Wow thanks so much for sharing, I really appreciate you saying such kind things about my team! - Emily, Head of Support

October 11, 2023

Great app. Easy to use. Have been using it successfully for several years now.

InnerTalk-Store
United States
Over 6 years using the app
Orbit replied October 13, 2023

Thank you!! - Emily, Head of Support

May 2, 2023

A-mazing, I was stunned with a smashing response from these guys. I asked if it was possible to modify my pop ups and text, and rather than send me to some help page, they actually offered to do it for me right away.
As a result I have a better performing offers and pop ups, my team and customers are much happier with the whole set up.
Fabulous, they are probably stuck with this customer for life now , thank you to the guys in app support, you put Amazon to shame!

Chia Charge
United Kingdom
About 4 years using the app
Orbit replied May 2, 2023

Thank you so much for this glowing review! Wow! I appreciate your support :) - Emily, Head of Support

October 3, 2023

Honestly a really good app overall! Alex at Orbit has gone above and beyond when we have (admittedly silly) questions!

Service is impeccable and the app is very easy and intuitive to use :)

Supergood.
United Kingdom
Almost 3 years using the app
Orbit replied October 6, 2023

There are no silly questions :) Thanks so much for this review!! - Emily, Head of Support

August 6, 2023

Support was very prompt in making the changes for my Shopify store - super efficient and fuss-free! They were able to make changes for 2 of my stores really quickly.

Colief Singapore
Singapore
Over 3 years using the app
Orbit replied August 8, 2023

I'm so happy to hear everything went so smoothly for you!! - Emily, Head of Support

June 14, 2023

Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!

King and Fifth Supply Co.
United States
Over 5 years using the app
Orbit replied June 14, 2023

I'm so glad to hear you've had such a great experience working with Kay! Thanks for sharing :) - Emily, Head of Support