Reviews (666)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

Edited November 30, 2018

Very useful app, solid features, supports most of all complex scenarios. Support team rocks, they basically saved our back during BFCM. Thanks guys! Highly recommend!

Maillard.co
Canada
3 months using the app
Edited December 7, 2018

this app has always been great for us however today on a big sale day none of our discounts for our POS worked and we had to manually override every product. Really frustrating! it worked for two weeks and then today we have no idea why its not working - there are no dates and all are enabled with show in POS ticked

Wilson and Frenchy
Australia
Over 5 years using the app
February 21, 2017

AMAZING APP! Makes sale variations flawless and simple to create!!!

Flamingo Pink
Canada
3 months using the app
October 23, 2017

Paid for itself x5 on the first day!

Geekiful
United Kingdom
3 months using the app
April 3, 2017

Lovely well designed app.
Has all the type of deals possible.
Currently doing testing using POS.

Will update my review in a month with regards to the POS performance

Archies Hardware 2
South Africa
3 months using the app
November 21, 2023

USO has been a great app to use with our store over the years. It's helped us offer consistent discounts for customers, and more importantly, the support team has been very helpful. They were quick to respond and made sure we were satisfied with the solution.

Pinetree Garden Seeds
United States
About 5 years using the app
Orbit replied November 27, 2023

Thanks for being such a loyal customer over the years! We appreciate you :) - Emily, Head of Support

July 24, 2017

Amazing support that's quick and responsive to always help me resolve any issues.

Using this app on all of my stores and it's by far the best BOGO app available right now.

Bargain Duck
Australia
3 months using the app
May 21, 2021

This is a very good APP,Strongly recommend someone want to submit the shop's customer unit price to use.It brought me a lot of business.It helps me achieve multi-level promotions. And i want to thanks for the patience of the customer service.So good!

ECIO
China
3 months using the app
Edited November 28, 2021

** HAVING ISSUES WITH BFCM and no one is around to help! App is not working correctly on the busiest days of the year. loosing sales fast. highly frustrated! I do love this app and have had it for several months now. While it is a great app, it does have its problems. The app creates bundles and helps with up sells, which is always a plus, but the issues lie with coding, and unless you are an expert it can be hard to maneuver. If you use bundling or Buy X and Get Y settings, you loose money because it takes the discounts from the highest cost product, not the lowest. The Free Gifts are slow to pop up causing the customer to become irritated and abandon cart. While customer service is helpful the problems have not been resolved as of yet. I have been told it is a work and progress and they are aware, but no eta. For the money I am paying for the app, these should not be an issue. Meanwhile I will continue to loose profit and customers. Looking for a new app to replace this one now. Will see which one happens first, the fix or new app.

Purse Schwag
United States
Almost 5 years using the app
February 25, 2021

I've been really impressed with how versatile this app has been. There are many supported promo types. When we ran into a problem, their support was very helpful and jumped on the issue quickly.

Two Roads Hat Co
United States
3 months using the app