Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse discount offerings, including bulk buy and BOGO deals. It's praised for seamless integration with stores and reliable operation over the years. The support team is often commended for their swift and efficient service. Merchants value its flexibility in creating various promotion rules and running them without scripts or promo codes. It's recognized for boosting conversions and enhancing sale event experiences.

December 20, 2019

Some oddities here and there, but overall a great app. On top of that it has great customer service and a good helpsite. I would take an app that has some minor inconveniences with good Customer Support, and a good helpsite over one that is perfect and doesn't have those any day. If I have an issue I know they'll help me resolve it. 5+ Stars for CS, and Help Site, 4 stars for missing features that would be nice to have.

Sola Wood
United States
Almost 3 years using the app
March 18, 2019

I used to love this app but recently it has become really unstable and causing huge customer service issues. Bulk discounts or BOGOF are a nightmare, it misses so many items off even though I group them into collections there seem to be more combinations that do not work than those that do. This means whenever we run an offer our CS team are inundated with angry customers that cant get the advertised offer to work. Currently about to uninstall and find a better solution.

Tikiboo
United Kingdom
Almost 3 years using the app
Orbit replied March 18, 2019

We're so sorry to hear you're having trouble! If you're willing to reinstall, we'd be happy to get you the help you need. We've sent you an email with more information. Hope to hear from you soon.

July 16, 2020

I was trying to set up a multiple stage upsell, but ran into several issues.
James emailed me back the next day with full intention to solve my issues.
I went with his idea, because I didn't understand their system enough.
As a drop shipper, I recommend this if you are looking to bump up those #s.

The Astral Affirmations Mask
United States
About 2 months using the app
Edited October 2, 2018

It took me a while to get their attention, but once I got it - the support has been very good and constructive.

ochox.com
United States
Almost 3 years using the app
Edited May 11, 2021

I use this app to add volume discounts, spend $X get Y or buy X get Y. The volume discounts work flawlessly and are very easy to set up. The other discount types didn't work perfectly for us out of the box, but the support has been great to work with. It would be nice if we could rearrange the discount hierarchy so we could determine which discounts fired before others. As it stands the volume discounts override all others, and require us to turn them off if we want to run temporary promotions.

UNI KEY Health
United States
Over 2 years using the app
January 30, 2017

Great app and one of, if not the only, "buy x, get y" apps that doesn't interfere with 3rd party inventory apps. Their team went above and beyond helping me install, and even debugged some lines of code that weren't working on my site. Would definitely recommend this app, ESPECIALLY if you have inventory apps that you don't want messed up.

Goa Trend
United States
About 2 months using the app
February 8, 2022

Highly recommend, fully 24/7 technical support ! I was facing some problems of setting up, the support team figure out for me immediately.

Ollie™ Lash
China
About 2 months using the app
Orbit replied February 8, 2022

Thanks so much for the review! - Emily, Support Lead

August 17, 2017

Very easy to use, works great!
The support team are super useful and patience to newbies like me :P
Highly recommended!

Benjo The Art Of Design
Israel
About 2 months using the app
August 31, 2022

All and all a very solid app. Two things that would be helpful would be the ability to SEARCH for products within the range of offers that one sets up within the app. The second would be the ability to offer more than one discount option on a product. Three of one item, Six Assorted, etc

Bin Ends... Great Wine~Serious Savings
United States
Over 2 years using the app
Orbit replied September 1, 2022

This is great feedback, I really appreciate you sharing it with us. I've shared it with my product team. Thanks for the review! - Emily, Head of Support

October 16, 2017

really good app, and the support is awesome! they do a really good work!

Reason2
Italy
About 2 months using the app