Andrew and others from Spently have been fabulous support with all my questions and the results have been excellent. Highly recommended.
This application will not allow to send emails to customers and I suffered very badly. Never go for this apps it is not even reflected in Shopify after installation. Leave this apps very fast, I had worst experiences. The charges are very high.No support also given. Pathetic services
We’re sorry to see this review, but it’s an inauthentic representation of our app and our interaction with you.
Our customer support team responded to you within 15 minutes even though it was at 1:30am EST and our support hours are typically from 9am - 6pm EST. We care about our merchants and we pride ourselves on our service. We are still more than happy to help you in any way we can.
We don't offer email newsletters, it's just not what we do. We support your Shopify notification emails and power automated follow up emails. If you would like to send newsletters there are many great apps in the Shopify App Store to do that.
Every Shopify app you install from the Shopify App Store is visible under the 'Apps' section in your Shopify admin. If for some reason you cannot see our app there please contact Shopify Support for help. Our thousands of merchants, including the 450+ merchants who have given us positive reviews would disagree with you that our app is not reflected in Shopify after installation. They are all driving fantastic results, and it's worth the investment to them. We'd love to deliver the same service and results for you.
Also, the app is completely free for you to use at your order volume :)
Between the service, effectiveness and the onboarding - everything was a 5 Star experience. They reached out to us and we definitely appreciate that they did, as the software is very easy to use and their team's onboarding processes made it extremely easy to start making money with it right away.
On the note of effectiveness - definitely worth the $99 per month for such a capable, yet simple app.
Lily Fields Home
This App is great, I really like how easy it is to customize communication to the customers and drive them back for repeat business. Customer Support is hands down the best ever. Bravo Spently!
Was struggling to find an app that would let me customise my notification emails and this was the ONLY one that met my needs. Quick and easy to set up, and most importantly makes our emails look so much more professional.
Oh these guys have an amazing product and a really good support team. I have been impressed by the way how they customized my email templates that is completely in sync with my brand colors and branding language. Well worth it. Thank you :)
I really love this app. The support we received from the Spently team is over and beyond 10 stars. This app is a must for every store owner to ensure that they have branded, professional email notifications going out to their customers that will help them generate more income. The only thing I wish I could do is manually send an email notification from the app to a customer in the event that one was not sent via the shopify trigger. Overall an excellent app, with exceptional customer service!!
Thanks for the great review! Depending on the email notification type, there are some manual ways to trigger these within your Shopify Admin. Message us in the app or at email@example.com and we can point you in the right direction. Thanks again!
This app is a game changer. Brought in over 5k in revenue within the first month. Totally worth it. Customer service is great too!
209 Lebanese Wine
The app is very easy to use, simple and straight forward. Quick to set up, and easily customized. The customer support team is amazing, they'll help set up everything.
The app is incredibly easy to use and super quick to set up. The customer support team is even better, they'll help set up everything in case you do not have the time to do it. 10/10 recommend to any brand