Helhetsomdöme
4,9
Antal per omdömesnivå
  • 98 % av omdömena har 5 stjärnor
  • 1 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 0 % av omdömena har 1 stjärnor
25 maj 2021

Amazing app and even better support. Had a slight issue adding the code where I needed it and the team was brilliant at doing it for me. Could not recommend them highly enough!

Rawgeous Pet Food
Storbritannien
En dag användning av appen
19 februari 2021

This app is great and easy to use. I needed some customization and Harshita at Spice Gems worked with me to provide and install some custom code to do exactly what we needed. Communication and customer service was super fast. My store looks great and functions as needed. Also looks great on mobile. I would recommend this app to anyone who needs "Add-ons".

Pool Nation USA
USA
En dag användning av appen
Redigerat 8 mars 2021

Very straightforward and useful app enabling simple additions of add-on products for upselling purposes. It has added great value and functionality to our e-commerce store. SpiceGems team also offers excellent support response - highly recommended all round!

NEMARI
Förenade Arabemiraten
En dag användning av appen
31 januari 2023

The system is easy to install and use. Very customisable. Very comprehensive and quick customer service.

Bristol Dry Gin
Storbritannien
Ungefär 24 timmar användning av appen
13 mars 2019

Very good customer service support. I had the issue with installation, and submitted a ticket. They helped me within a few hours, very impressed

My Vpro
USA
Ungefär 23 timmar användning av appen
10 december 2020

Great App! This app is really helpful for my store. The support team is awesome. I had some issues while installing that app. The support team sorted it right away.

chargehome.se
Sverige
Ungefär 20 timmar användning av appen
Redigerat 20 juli 2020

The team is very kind and they help you with all the customizations you want. I recommend this app. Very good.

mysafenest
Italien
20 dagar användning av appen
16 oktober 2020

We use the app to add on service for certain products. Brilliant app and we feel lucky that we found it. Very good and fast service. Thanks a lot Team SpiceGems.

Meira.is
Island
Ungefär 14 timmar användning av appen
15 september 2021

I'm still on my trial but they are very helpful. Asked for them to adjust the font to my theme's font and it works so nicely now! Such a cool app. Thank you very much

The Capital Distillery
Sydafrika
12 dagar användning av appen
Redigerat 6 mars 2020

Update: Support contacted me offering to fix the issues, and they claim to be working to make their app more robust. I’m not reinstalling just to check at this point, but it’s good to know that they try to help and improve. My impressions about the app remain the same, but since I was on a free trial and I decided not to give it a second chance, I‘ve updated the star rating based on the willingness of their support service.
———
I'm sorry to be the one to give a poor review, but the app just didn't perform well after the installation on my store (using the theme Modular)

First, for some strange reason, the square for the image of the addon product was not centered and only half of the image was showing.

Another problem was that when I selected the addon and added both products to the cart, the quantity of parent product was doubled! That could have led to very angry customers if I wouldn't have noticed.

Also, my theme is using an "add to cart" functionality that doesn't leave the product page, but with this widget installed, it stopped working even for products without addons, going straight to the cart page.

I immediately contacted support but it's Sunday so I understand they couldn't get back to me soon. I found another app at a very similar price which worked perfectly from the start, so I decided to simply uninstall this one.

This app looked promising, but it's buggy. The installation instructions were a bit confusing too. Hopefully the developers can fix it and improve it in the future, but for now, I can't recommend it.

BTW, there are no instructions provided for those nice style settings from the media gallery screenshots.

Sticky Kit
Japan
Ungefär 8 timmar användning av appen
Spice Gems svarade 10 februari 2020

Hello Jessica,

Thanks a lot for sharing your feedback. 

I checked our help desk. We received your query at 7:45 AM IST (on a Sunday) and by 1 PM IST you had already posted a 1 star review.

The issues that you have mentioned can sometimes occur due to theme css and js conflict. We would have fixed it in 24-48 working hours.  

A lot of our customers have Ajax cart functionality and our app works perfectly on their stores. 

In case you decide to install the app back again in future, feel free to contact us and we will fix these issues for you. 

I am happy that you found an app which works for you. I wish you luck and success with your venture.

-Ankit
Co-Founder, SpiceGems