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Good product to use ................................................................................
Thank you for your compliment. You gave 1-star rating, so may I ask if anything troubled you.
Should you need us, please email us at support@secomapp.com
coupon is not successfully being applied while check out.This may lead to negative feeling among customers
We are sorry for the unsatisfaction that the app caused. As soon as you reported the problem to our support system, we replied the ticket within few minutes explaining that the app didn't generate the coupon. We placed the instruction in the app and also tried to follow up the ticket.
Should you need us, please email to support@secomapp.com
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Thank you for your review. Did something trouble you? If there is any thing you need, we are always ready to support.
Please contact via support@secomapp.com
This app is continuously charging me for a monthly subscription despite telling me that they app is fully removed and they would not bill me further. I have screenshot of their support team saying they will no longer bill me - but it keeps happening and apparently I have no recourse with Shopify directly. When it comes to app performance, it would no longer hide on the debut Shopify theme. You could spin but the wheel wouldn't go away, just kept popping up - even with all other apps disabled.
We are sincerely sorry for the misunderstanding between us. Our app payment system was dependent on that of Shopify. You might be notified the app charge app not on the same day that you were actually charged. We has mailed the details and confirmed that you would no longer be billed for the next billing when you had the app uninstalled, including the refund and guide to remove codes as you wish. About the app performance, because you have removed the app without letting us know about the issue so we didn't have a chance to look into that and advise you more closely. So sorry about that! Please find our mail from the address support@secomapp.com. Thanks!
doesn't work , i can't see the SPIN TO WIN in my site
Thank you for your review. The spin wheel was set to display 1 time for 1 visitor who clicked the wheel and wouldn't appear again for the same visitor. Therefore, this feature may have created the bad impression of the app not working. We are sorry for this unfortunate misunderstanding. We updated the app function since then. Now, the spin wheel can be set to show again or limited displaying time.
For assistance, please contact support@secomapp.com
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Thank you for your review. Did something trouble you? If there is any thing you need, we are always ready to support.
Please contact via support@secomapp.com
The app flat out doesn't work. I tried the trial version to have more control over what the popup did, and it still pops on every single page every single time a customer visits. They asked me to give them permission to access my store to see if they can fix it, but after seeing how their coding apparently ruins websites, I don't want them accessing anything.
Furthermore, I've been trying to find a way to cancel this trial for two days now and either pages aren't available when you click to them or you just can't find what you're looking for. I'm about to be charged for a product that doesn't work that I have been trying to delete from my website and I am PISSED.
Thank you for your feedback.
The bug is an unfortunate error that we would love to take a look and fix if being given an access to your store. We truly sorry that you left with an unsatisfied impression for the app.
You successfully canceled your trial subscription when you uninstalled the app. We also sent follow-up mails in case you need assistance.
If you need us, please contact support@secomapp.com
Takes 2-3 days to get any support placed some kind of weird code popping up on my site. App admin not able to take it out not sure what to do>???
Thank you for your review. The issue is quite confusing and misunderstanding. We deeply apologized for any inconvenience and confusion you might have.
For further discussion, please contact support@secomapp.com
Horrible customer service. Was unable to edit anything. I signed up for free premium trial and was unable to contact support to delete premium trial. Save yourself the headache.
We sincerely apologize for the unsatisfied experience you had. The late response is due to timezone differences.
We had sent you the instruction to cancel your trial as soon as we are notified of your ticket. If you didn't get the mail yet, there is another follow-up mail.
In case you need our further assistance please contact us via support@secomapp.com. Thank you!
Made my mobile speed abysmal, taking forever to figure out how to take out all the code that is still effecting the site.
Thank you for your feedback. We are truly sorry for the unwanted incident. Our support team tried to contact and remove the remaining codes.
For further discussion, please reach us via support@secomapp.com