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I need support. trying to set this up and its on my website but the codes are not reflecting and I need answers so frustrating. please get back to me
Thank you for your review. The issue is just the app setting up, so we would love to make the app work properly. We sent several follow-up emails.
We are so sorry that you left so early with such unpleasant experience.
For assistance, please contact support@secomapp.com
do not get this - pfsokopfkaporkfapowkfapowkfapoekrfpoaekrfpoakepoakerpofkapeorfkpaokpoakapopkoprkapofk
Thank you for your review. Did something trouble you? If there is any thing you need, we are always ready to support.
Please contact via support@secomapp.com
a tester pour donner son avis
Thank you for your review. We are so sorry for the inconvenience.
If it is just a glitch, we would love to make the app work properly for you.
We sent a follow-up email. If you need us, please contact support@secomapp.com
Codes are not working for customers
Thank you for your review. The spin wheel was set to display 1 time for 1 visitor who clicked the wheel and wouldn't appear again for the same visitor. Therefore, this feature may have created the bad impression of the app not working. We are sorry for this unfortunate misunderstanding. We updated the app function since then. Now, the spin wheel can be set to show again or limited displaying time.
For assistance, please contact support@secomapp.com
it worked just 3 days and now it dont work
Thank you for your review. The spin wheel was set to display 1 time for 1 visitor who clicked the wheel and wouldn't appear again for the same visitor. Therefore, this feature may have created the bad impression of the app not working. We are sorry for this unfortunate misunderstanding. We updated the app function since then. Now, the spin wheel can be set to show again or limited displaying time.
For assistance, please contact support@secomapp.com
Good spinner app but asks for review before finishing setup. Once you setup you can't activate it with shopify unless you pay. This just wasted my time setting it up then I can't use it unless I pay
Thank you for your comment.
The Free Plan of Spin To Win app provides basic and free features to get it working. You can still see the advanced features displayed which allow you to do more with the app but require upgrading to Paid Plan and payment.
As long as you only use the basic function, the app is still free working fine. But maybe the display of advanced features causes the misunderstanding. We are sorry that it creates such a bad impression to you.
Should you need us, please email to support@secomapp.com
It might be free but I can't put it where I want in my website and that makes it hard to actually use it.
Thank you for your review. Currently, the position of the wheel popup is fixed at the left side of the page, which is a optimal position to display. However, we are sorry that it didn't meet your requirement. You will take note of your feedback and consider improving it in the near future.
For further discussion, please contact support@secomapp.com
with bugs but good..............................................................................................................
We sincerely apologize for the unsatisfied experience you had. We sent a follow-up within just a few hours. Could you please check your mailbox and let us know the details of the issue?
Our team would love to make things right again for you. If you need us, we are always available at support@secomapp.com. Thank you so much.
Nice apps, paid version seems to be expensive apps.
The app stopped working for us so we had to revert to using another one. We couldn't relocate the spin the wheel click. Worked well in gathering emails, it's good because it's a free app and easy to use.
Thank you for your review. The spin wheel was set to display 1 time for 1 visitor who clicked the wheel and wouldn't appear again for the same visitor. Therefore, this feature may have created the bad impression of the app not working. We are sorry for this unfortunate misunderstanding. We updated the app function since then. Now, the spin wheel can be set to show again or limited displaying time.
For assistance, please contact support@secomapp.com