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Not once but twice did I find this app suddenly have it's unique generated discount codes given to customers on their spin-wins stop working, causing them to go to check out and have it say the code is invalid. There is no way to tell this happens either unless you test it yourself or have a customer contact you. This happened a few days in a row without my knowledge, noting I had quite a few new subscribers sign up and win a discount, only to find it didn't work. This has likely costed me brand trust/reputation, customers and sales. I'm leaving this review as though this app looks nice and is relatively straight forward, there are still some gaps in it's design (like tab/section to manage set-up coupons/discount codes. Thas be greatly disappointing in that regard and I'd hate for other store owners to have this same issue also.
We really apologize for the inconvenience you have faced. As per our research, we have found out that this is an understanding issue on your side. Discount code expires after the expiry days set in the discount code setting of the app. There must be an expiry date set in your app's settings due to which the discount code is getting expired. Other than that, our application's discount code is working absolutely fine.
Our support team has contacted you via email as well, please install your application again and respond to support so that they can help you change the settings of the app.
We would love to assist you in the best possible ways.
havent even tried it yet............................................................................................
Adding review is totally optional to user our free app. We hope that it will help you collect subscribers and generate sales. We encourage you to add review later when you have fully experienced the app on your store. All the best!
What a horrible experience!!! This app does not let you customize anything because once you spend your precious limited time editing the app for your website… IT DISAPPEARS! moments after you save it. I tried multiple times with customer service as well & even she was confused! I cannot believe I even had the patience of 3 hours! On this app! To make matters worst! It was live and it turn it off.. I had to go back to edit and change zones the most! Stay AWAY!! I had customers thinking they were getting 40% off with this app bc it wouldn’t change. I am so upset.. complete waste of my time. SAVE YOUR SELF & STAY AWAY!
We apologize for the experience you have had with our app. Our customer success manager is reaching out to you via email and I can assure that our goal is your 100% satisfaction.
We'll make sure to turn this experience around, kindly help us to resolve this in order to help your business boost conversions.
Most unhelpful "Help Desk". Pretty sure it's just a chat bot with completely irrelevant answers to your questions. Do not waste your time if you are an entrepreneur with limited resources.
Thanks for your review. We have noticed that you have already contacted our live 24/7 chat support and our support executive has responded to you via email. The issue that you mentioned has already been fixed. We apologize for this inconvenience. Can you please re-install the app again and let us know if the issue persists?