Avis (1 199)
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Customers spinning the wheel received discount codes that were not valid for use at checkout. Contacted Wheelify Customer Support and was told the issue would be addressed and fixed but still haven't heard anything from the team yet. Kind of disappointing since a customer is waiting for this fix. Will update this app accordingly once the issue gets addressed.
Thank you for raising your concern. We apologize for the inconvenience you faced. Your issue was fixed within 24 hours. Our customer support manager has sent you an email regarding this. Please respond to him and let us know if you require any further assistance.
Thanks,
CareCart Team
Don’t use
Edit: I appreciate you reaching out but I simply didn't receive the help I was looking for when I contacted support which occupied the remainder of my day. I was told that support could not physically do anything and I would need to pay someone to do it for me ... I was using the app to make more conversions and it would say my codes that were generated was invalid. LOTS of people tried the wheel but no one received a discount. If it's showing that no one used the app its because it did not work and unfortunately support could not assist me with fixing the issue. I've had the app for 27 days so far AS SHOWN BELOW. I did not uninstall it right away. Some other shopify apps are doing fine and their customer service has been great but this one is just super annoying!
We apologize for any inconvenience you faced. However, based on our records, we noticed that you did not use the app at all and uninstalled it right away. Our support team has also not been contacted. Our support manager has emailed you regarding this issue. Please respond so that we can resolve the issue and improve your app experience.
Only 300 website impressions on the free plan. Lol. That goes in less than a day for every store.
Terrible. Impossible to unsubscribe and it charges you after 300 impressions which happens in about 2 days. The app is super glitchy.
We apologize for any inconvenience. However, based on the records check, there were no charges levied against your account. The App is Free till 300 Impressions a month. The App was only installed on your account for a week. Moreover, the App uninstall process is also universal for all third-party Apps. Our 24/7 live chat team is also there to provide immediate assistance. Our customer support manager has sent an email to you to resolve any concerns. Please reach back to us. Thanks.
bad app, keeps loading multiple times even to users who have alrdy played! hurts website user experience and conversion rates drastically. maybe coz its a free app its neglecting basics?
I apologize for your experience. App is designed to reopen the popup at least after the half hour if a customer close it or win the code. Otherwise if you have enabled all the auto triggers then it will pop open once for each trigger. So only required trigger should be used.
Please connect with our support team via in-app contact form and they will help you correctly set up the app. We are so sure that once set up you'll love this free app. All the best!
It's easy to use but I have no way of knowing if it does it's job because the company forces you to add a review before you have access.
Adding the review is totally optional to use our free app and we have also mentioned that in the app. App is working fine on your shop and you can see detailed analytics to know the app's performance. Our support manager will also reach out to you for further assistance.
Get ready for the stressfull 15 minutes when you find out your new feature wheel is only giving your customer biggest prize and another 10 minutes you are trying to delete this app. Nightmare. Stay away
We apologize for the inconvenience. Our customer success manager has sent you an email. We did not receive any inquiry from your end. Please reply to us and we will make sure to resolve your concerns. thanks
Forced to write a review. I selected remind me later and it would not go further. The review had to be 100 characters before it could be submitted
We apologize for the inconvenience. Adding the review is optional to use our free app and we have also mentioned it in the app. We hope that app will perform well to bring sales and subscriptions on your store. and you'd be glad to update the review to reflect your recent experience. All the best!
It’s very easy to get started I will give another review after it’s in effect. I’ll see how manhole more sales I get by using it. I just started using this app
Adding the review is optional to use our free app. Since the app is working perfectly fine on your store, we're hopeful it will improve the conversion. We encourage you to delete this review and add one later to reflect your recent experience after using it for a good amount of time.
Not once but twice did I find this app suddenly have it's unique generated discount codes given to customers on their spin-wins stop working, causing them to go to check out and have it say the code is invalid. There is no way to tell this happens either unless you test it yourself or have a customer contact you. This happened a few days in a row without my knowledge, noting I had quite a few new subscribers sign up and win a discount, only to find it didn't work. This has likely costed me brand trust/reputation, customers and sales. I'm leaving this review as though this app looks nice and is relatively straight forward, there are still some gaps in it's design (like tab/section to manage set-up coupons/discount codes. Thas be greatly disappointing in that regard and I'd hate for other store owners to have this same issue also.
We really apologize for the inconvenience you have faced. As per our research, we have found out that this is an understanding issue on your side. Discount code expires after the expiry days set in the discount code setting of the app. There must be an expiry date set in your app's settings due to which the discount code is getting expired. Other than that, our application's discount code is working absolutely fine.
Our support team has contacted you via email as well, please install your application again and respond to support so that they can help you change the settings of the app.
We would love to assist you in the best possible ways.