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great service helping me through step by step
Thank you so much for sharing the feedback. 😇
All you need to do is to signup and the agents will do all the support if you ask that. The Agent Kate was very postive :)
Thanks a lot for your feedback. We are glad that our 24/7 support team was able to help you. 🙂
was unsure of the set up process, kate made its extremely easy to set up and use highly recommend, amazing customer service
Thanks a lot for your feedback. We are glad that our 24/7 support team was able to help you. 🙂
Don’t use
Edit: I appreciate you reaching out but I simply didn't receive the help I was looking for when I contacted support which occupied the remainder of my day. I was told that support could not physically do anything and I would need to pay someone to do it for me ... I was using the app to make more conversions and it would say my codes that were generated was invalid. LOTS of people tried the wheel but no one received a discount. If it's showing that no one used the app its because it did not work and unfortunately support could not assist me with fixing the issue. I've had the app for 27 days so far AS SHOWN BELOW. I did not uninstall it right away. Some other shopify apps are doing fine and their customer service has been great but this one is just super annoying!
We apologize for any inconvenience you faced. However, based on our records, we noticed that you did not use the app at all and uninstalled it right away. Our support team has also not been contacted. Our support manager has emailed you regarding this issue. Please respond so that we can resolve the issue and improve your app experience.
As a beginner , I was not sure how to make the App spin the wheel work for my shopify store ! But as soon as I got the app . I received a message from Luis from the support team!
Luis helped me to set up everything , the colors theme matching with my site, the discount code at checkout and more ! I really appreciate the support he offered..
Luis went above and beyond and saved me a lot of headache trying to do it myself .
I'm really excited for this app and to increase my subscribers!
Thanks Luis!
super
Thank you so much for liking the app and the services.
The live chat is really helpful. I don't have any IT background but I managed to do it with the live chat help. And my wheel campaign is all set now and I cant wait to make it go live next week. Thank you!
Thank you so much for the wonderful feedback. We wish you all the very best for the campaign. Our 24/7 support is there for any kind of assistance.
Very helpful support
Thank you so much for your Feedback. 😊
its great customer service is nice
Customers spinning the wheel received discount codes that were not valid for use at checkout. Contacted Wheelify Customer Support and was told the issue would be addressed and fixed but still haven't heard anything from the team yet. Kind of disappointing since a customer is waiting for this fix. Will update this app accordingly once the issue gets addressed.
Thank you for raising your concern. We apologize for the inconvenience you faced. Your issue was fixed within 24 hours. Our customer support manager has sent you an email regarding this. Please respond to him and let us know if you require any further assistance.
Thanks,
CareCart Team