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The app itself worked great. However when trying to download the list of subscribers it said we had zero when there were over 1000. I emailed support four different times and they said it was fixed. It is not.
We sincerely apologize for the inconvenience you’ve faced with accessing your subscriber list. We understand how important this is and regret the repeated frustration.
Our team is actively working to resolve the issue for your account. Please expect a follow-up from us soon.
We appreciate your patience as we work to make things right.
fuck ! Unable to open app interface through shopify backend ！
Hi OKMOTech,
We sincerely apologize for the inconvenience you experienced while trying to access the app.
Looking at logs, it seems that you tried installing the app while a planned maintenance and upgrade was going on for a brief period of time.
Our team has already reached out to you via email to assist. Please reinstall the app and respond to our email, we’ll ensure everything works seamlessly for you.
The app is experiencing issues and needs an update. It is no longer working on my store.
We apologize for any inconvenience. Our customer support manager has emailed you regarding this matter. Please contact us at support@carecart.io. We are committed to resolving all issues.
Thank you,
The CareCart Team
Customers spinning the wheel received discount codes that were not valid for use at checkout. Contacted Wheelify Customer Support and was told the issue would be addressed and fixed but still haven't heard anything from the team yet. Kind of disappointing since a customer is waiting for this fix. Will update this app accordingly once the issue gets addressed.
Thank you for raising your concern. We apologize for the inconvenience you faced. Your issue was fixed within 24 hours. Our customer support manager has sent you an email regarding this. Please respond to him and let us know if you require any further assistance.
Thanks,
CareCart Team
Don’t use
Edit: I appreciate you reaching out but I simply didn't receive the help I was looking for when I contacted support which occupied the remainder of my day. I was told that support could not physically do anything and I would need to pay someone to do it for me ... I was using the app to make more conversions and it would say my codes that were generated was invalid. LOTS of people tried the wheel but no one received a discount. If it's showing that no one used the app its because it did not work and unfortunately support could not assist me with fixing the issue. I've had the app for 27 days so far AS SHOWN BELOW. I did not uninstall it right away. Some other shopify apps are doing fine and their customer service has been great but this one is just super annoying!
We apologize for any inconvenience you faced. However, based on our records, we noticed that you did not use the app at all and uninstalled it right away. Our support team has also not been contacted. Our support manager has emailed you regarding this issue. Please respond so that we can resolve the issue and improve your app experience.
The wheel is easy to set up if you use one of their ugly templates. If not, it takes too long and the interface is not great. Use one of the other apps. I wasted too much time trying to figure this dumb one out.
Only 300 website impressions on the free plan. Lol. That goes in less than a day for every store.
Se queda pegada, y el inbox no funciona
Nos disculpamos por cualquier inconveniente causado; sin embargo, su declaración no es clara ya que la aplicación no incluye ninguna función relacionada con la bandeja de entrada. Nuestro gerente de soporte le ha enviado un correo electrónico, contáctenos en support@carecart.io para que
bad app, keeps loading multiple times even to users who have alrdy played! hurts website user experience and conversion rates drastically. maybe coz its a free app its neglecting basics?
I apologize for your experience. App is designed to reopen the popup at least after the half hour if a customer close it or win the code. Otherwise if you have enabled all the auto triggers then it will pop open once for each trigger. So only required trigger should be used.
Please connect with our support team via in-app contact form and they will help you correctly set up the app. We are so sure that once set up you'll love this free app. All the best!
It's easy to use but I have no way of knowing if it does it's job because the company forces you to add a review before you have access.
Adding the review is totally optional to use our free app and we have also mentioned that in the app. App is working fine on your shop and you can see detailed analytics to know the app's performance. Our support manager will also reach out to you for further assistance.