Wheelify: Discount Spin Wheel , 804 reviews
Not once but twice did I find this app suddenly have it's unique generated discount codes given to customers on their spin-wins stop working, causing them to go to check out and have it say the code is invalid. There is no way to tell this happens either unless you test it yourself or have a customer contact you. This happened a few days in a row without my knowledge, noting I had quite a few new subscribers sign up and win a discount, only to find it didn't work. This has likely costed me brand trust/reputation, customers and sales. I'm leaving this review as though this app looks nice and is relatively straight forward, there are still some gaps in it's design (like tab/section to manage set-up coupons/discount codes. Thas be greatly disappointing in that regard and I'd hate for other store owners to have this same issue also.
We really apologize for the inconvenience you have faced. As per our research, we have found out that this is an understanding issue on your side. Discount code expires after the expiry days set in the discount code setting of the app. There must be an expiry date set in your app's settings due to which the discount code is getting expired. Other than that, our application's discount code is working absolutely fine.
Our support team has contacted you via email as well, please install your application again and respond to support so that they can help you change the settings of the app.
We would love to assist you in the best possible ways.
What a horrible experience!!! This app does not let you customize anything because once you spend your precious limited time editing the app for your website… IT DISAPPEARS! moments after you save it. I tried multiple times with customer service as well & even she was confused! I cannot believe I even had the patience of 3 hours! On this app! To make matters worst! It was live and it turn it off.. I had to go back to edit and change zones the most! Stay AWAY!! I had customers thinking they were getting 40% off with this app bc it wouldn’t change. I am so upset.. complete waste of my time. SAVE YOUR SELF & STAY AWAY!
We apologize for the experience you have had with our app. Our customer success manager is reaching out to you via email and I can assure that our goal is your 100% satisfaction.
We'll make sure to turn this experience around, kindly help us to resolve this in order to help your business boost conversions.
bad app, keeps loading multiple times even to users who have alrdy played! hurts website user experience and conversion rates drastically. maybe coz its a free app its neglecting basics?
I apologize for your experience. App is designed to reopen the popup at least after the half hour if a customer close it or win the code. Otherwise if you have enabled all the auto triggers then it will pop open once for each trigger. So only required trigger should be used.
Please connect with our support team via in-app contact form and they will help you correctly set up the app. We are so sure that once set up you'll love this free app. All the best!
havent even tried it yet............................................................................................
Adding review is totally optional to user our free app. We hope that it will help you collect subscribers and generate sales. We encourage you to add review later when you have fully experienced the app on your store. All the best!
Forced to write a review. I selected remind me later and it would not go further. The review had to be 100 characters before it could be submitted
We apologize for the inconvenience. Adding the review is optional to use our free app and we have also mentioned it in the app. We hope that app will perform well to bring sales and subscriptions on your store. and you'd be glad to update the review to reflect your recent experience. All the best!
It's easy to use but I have no way of knowing if it does it's job because the company forces you to add a review before you have access.
Adding the review is totally optional to use our free app and we have also mentioned that in the app. App is working fine on your shop and you can see detailed analytics to know the app's performance. Our support manager will also reach out to you for further assistance.
It’s very easy to get started I will give another review after it’s in effect. I’ll see how manhole more sales I get by using it. I just started using this app
Adding the review is optional to use our free app. Since the app is working perfectly fine on your store, we're hopeful it will improve the conversion. We encourage you to delete this review and add one later to reflect your recent experience after using it for a good amount of time.