Split Payment & Deposit SpurIT

this is my first time try to use partial payment app. The support team is really helpful when I was facing trouble dealing with the UI. Friendly support, responsive development team. i will give a 5 stars!

Good idea, thanks for providing this ability. this app is really useful. Some customers just don't have enough money or want to share the amount with friends and this app helps them with this. And they keep buying from me!

This App needs to improve. It didn't solve my billing problems through shopify for the following reasons:

- The Deposit feature is replaced by Discount which is very confusing
- You can not give any discounts on the items once you add them to the order. (you would have to go change the initial price of your product every time; it doesn't make sense)
- The app forwards automatically 2 different invoices to the client that are confusing

Rating 5 stars for the impeccable customer service! Still waiting to see if customers will use this feature, but the Split team helped me integrate their product beautifully into my store.

I needed to offer more flexible payment options for some of our courses and products and this app made it easy to do.

This app is great, and the customer support is excellent. I would recommend it to any store that sells high end products.

I haven't used this app yet but I love the setup and the ease of now being able to create partial payment orders and my customers are given the option on my store site to check out that way as well. Loved the customer service experience when I had an issue and the prompt and excellent solution given was the icing on the cake!! Definitely a plus to a small business.

UPDATE: I would like to update to say I was contacted almost immediately after posting my review and offered support in a very professional and customer-focused manner. If I could give a separate review for the developer it would most likely be a 5 star review. For the app itself, though, my rating remains at 2 stars until the issues below are changed.
The app basically does what the description states. However, the method used creates several issues.
1. It uses a discount code to 'remove the other half' of the order total. As a result, customers cannot use any discount codes they would normally use.
2. Since it creates 2 duplicate orders and uses a discount code to remove half the payment, when the customer completes the first order, they now have a receipt for a PAID IN FULL order saying that they were GIVEN A DISCOUNT of 1/2 off (and free shipping because it sets the first checkout to free shipping to prevent charging shipping twice). Technically speaking, they have paid in full for an order and are entitled to the merchandise based on the receipt they now have, and the store is now out 50% of the value of the order. Even if you cancel the order and refund the 50% the customer paid, they have full grounds and DOCUMENTATION to run around and leave reviews and tell people that you provide bad service because you "cancelled their order just because you didn't want them to get the discount you originally gave them."
3. If you have free shipping set up in your shipping settings, based on a minimum order amount, and its set to calculate the amount after any discounts are applied, this app will not be compatible. For example, say your settings are for free shipping for orders of $50 or more after discounts are applied. Your customer creates an order for $60 and wants to split payment. The app creates 2 duplicate orders and sets the first one for $30 and free shipping with a $30 discount, and sets the second one for $30 with a $30 discount. On the second one, because the total is less than $50 the customer now can't get free shipping.

The concept is nice and would be very helpful, but the method used to execute it here is just not well thought out given even the most elementary potential failure modes.
I am waiting on a customer now to finish paying the 2nd half of an order and then will be uninstalling. Best of luck in the future. If these issues are corrected I would be willing to try again.

I have sent several emails to support and have not received a response. If anybody from the developer sees this please reply to me at skirinsky1029@gmail.com for site caseywithers.com!!!

Three stars because support was very responsive but app function doesn't suit my business needs. Also the tools don't work with every theme making implementation difficult and support necessary.

I used this app because a shopper requested the option to split a payment. I was excited to learn splitting payments was possible and that an app existed to do so.

However after working with the app for a day I realized a few issues: 1. it inflates sales. The app creates the order multiple times, one for each partial payment and then a final order once all the payments are submitted. Shopify analytics doesn't know the partial orders are not sales thus resulting in duplicate sales.

2. It marks each partial order as paid instead of marking a single order as partially paid and only uses a note to identify between the order statuses. This is an issue for our store because we have a large inventory and our order processor routes orders based on order status. Marking each partial order as paid puts my store at risk of shipping orders multiple times.

3. The support team was unable to restore the code on the cart page after I removed the split payment button and told me I needed to contact the developer for my theme to fix a problem that did not exist until they made changes to my theme.

If it weren't for the issues stated in 1 and 2 I would happily use this theme. It's unfortunate that it doesn't align with our business reporting or processes.