SPD Split Payment & Deposit
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El servicio de atención al cliente es exageradamente lento. Si vendes producto digital esta app no sirve, porque de algún modo no marca el pedido como realizado y por lo tanto ni los cursos, ni los ebooks, guías... ningún producto digital descarga o se envía al cliente. Después de tenerme más de 4 horas, si, 4 horas, en el chat. No me han solucionado nada de nada. Y en vez de decirme que no sabían como solucionarlo. Me dicen que "he planteado una duda interesante" y cierran el chat, tras 4 horas... FATAL
We are truly sorry for the frustration you've experienced, and we completely understand how upsetting this situation must be for you. Your satisfaction is incredibly important to us, and we’re here to help.
Just to clarify, we never close chats before a problem is solved, but it seems that your messages may have come in outside of our working hours, which is why we couldn’t respond right away.
We really want to get this sorted out for you as quickly as possible! We’ve sent you the email asking for access to your store so that we can investigate and fix the issue with your digital products. Could you please reply to our emails ?
We’re eager to get this resolved for you. We’ve sent several messages, but we didn’t receive a response yet.
Thank you so much for your understanding, and we’re looking forward to helping you!
DO NOT USE! did a split credit card payment, and money was not deposited into our account in shopify. "Customer service" useless.
Thanks for your feedback and sorry you had a bad experience. We are looking into this issue and hope to resolve it promptly and accurately. Our team contacted you via email, please drop us a line at your convenience.
I installed this app but the SPLIT PAYMENT button is not showing up in the desired position i want it to show. it seems like not working at all...!!! what should i do?
I have sent several emails to support and have not received a response. If anybody from the developer sees this please reply to me at skirinsky1029@gmail.com for site caseywithers.com!!!
Thanks for your feedback and sorry that you've faced such difficulties and inconvenience. We've contacted you via email in order to help and believe that all the issues will be resolved soon :)
Download to use for a customer for a very large order. It put each partial order invoice through and cancelled them and created one final invoice but with shopify the amount shows as a double sale so my account and books will be completely off. I do not like this at all.
Thanks for your feedback. We tried to contact you via email in order to discuss this case but didn't receive a response yet. Please drop us a line at your convenience.
Hope to hear from you soon!
All it did was split the order. I could do that manually. This app did not perform as expected and certainly isn’t worth an extra monthly charge.
This app will NOT work to split the cost for customers that want to use two credit cards or one credit card and Paypal. The reason it won't work is that it splits the total cost that is in the cart, BEFORE shipping or taxes are added to the total. For instance, if your customer has $200 worth of merchandise in their cart, this app will split that for them and lets them choose how much to put on each card. But then let's say that shipping is $10 and tax is $14. That makes the final total $224. The additional $24 is not included in the split and therefore not collected. I've tried to explain this to them but they don't get it. I don't understand all the reviews that love this app unless these store owners aren't charging shipping or taxes to their customers. Nice concept, but worthless.
This is only 5 days free trial not 7 days as it states in the app store.
If even this can't be accurate, how will the app work properly? Big red flag!
Thanks for your feedback! We've sent you an email message in order to discuss the situation. Please contact us at your convenience. Hope to hear from you soon!