SPD Split Payment & Deposit

SPD Split Payment & Deposit

리뷰 (89)

전체 평점
4.8
평점 수준당 개수
  • 평점의 80%가 별 5개입니다
  • 평점의 9%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 7%가 별 1개입니다
2025년 10월 2일에 편집됨

Great customer service. When there wasn't a resource for customizing the customer confirmation email the rep listened to my idea and said they would discuss with their team. It's wonderful that the SPD team is willing to hear and collaborate with it's app users to create a better experience.

The Glass Station Studio and Gallery
미국
앱 사용 기간 20일
2025년 9월 9일

The app is full of issues. The instalment orders don't show up in the system AT ALL. Meaning you have a customer who has placed an order via installment pay but there is no record of them in the app. This is has been an ongoing issue for several weeks and it's still not resolved meaning that invoices for instalments aren't being sent to customers on time or at all and I'm having to deal with increased emails/complaints around why customers can't pay for their items. Customer Support has been slow to respond and have shown absolutely no urgency in getting this resolved. It's been going on for weeks. Terrible App, would not recommend.

Graceful Muse Paperie
영국
앱 사용 기간 대략 1개월
답글 FINLOOP SOLUTIONS LLC개 2025년 9월 25일

Dear merchant,
We’re sorry for the issues you experienced earlier with installment orders not appearing correctly. A temporary syncing issue caused certain installment orders to be missing in the app, which also delayed some invoices.
Our team worked closely with you to identify the cause, restore the affected orders, and strengthen our monitoring tools to prevent this from happening again. We’re glad we could resolve this together and that everything is now running smoothly. Thank you for your patience and for helping us improve the app for all merchants.
Best regards,
SPD Split Payment & Deposit App Team

2025년 9월 10일

This app has everything I need! I make custom guitars and the ability to accept a down payment and send an invoice upon completing the guitar is second to none. Maryna was extremely helpful getting this setup right for me and I couldn't be more pleased. Don't try the other apps, they don't have the same level of functionality. Just get it!

Soleil Custom Guitars
미국
앱 사용 기간 대략 20시간
답글 FINLOOP SOLUTIONS LLC개 2025년 9월 11일

Thank you so much for the amazing feedback! 🎸✨
We’re thrilled to hear our app is a perfect fit for your custom guitars and that Maryna was able to get everything set up just right for you. Your kind words mean a lot to our team 🙏

Wishing you tons of success with your beautiful creations! 🚀

2025년 6월 5일

Valeri was fantastic. He contacted me right away and logged onto my computer with me on a remote session and helped me troubleshoot my issue, which was of my own doing, not SPD Split Payment & Deposit. In just a couple of clicks, it was fixed. Valeri also went above and beyond to help me with an issue that had nothing to do with his App. Very kind, and very helpful. I highly recommend him.

Hopeidont Books
미국
앱 사용 기간 대략 1년
답글 FINLOOP SOLUTIONS LLC개 2025년 6월 10일

Thank you so much for your wonderful feedback! 💛
We're thrilled to hear Valeri was able to jump in quickly and get everything sorted for you, even beyond the scope of our app! 🙌
We’re lucky to have him on the team, and your kind words mean a lot to us 💬💙

If you ever need anything else, don’t hesitate to reach out, we're always here to help!

2025년 10월 7일

Is a little tricky but Val helped me a lot and solves the problems! Very nice app

omlifestyle
미국
앱 사용 기간 거의 3년
2025년 9월 7일

I had such a great experience with Maryna! She was incredibly patient, kind, and thorough in helping me figure out how to set up installments. She explained everything step by step, made sure I understood the process. I really appreciate the clear communication and the extra effort to make sure everything was working perfectly. Truly outstanding support. Thank you!

Danielle LaPorte
캐나다
앱 사용 기간 대략 2시간
답글 FINLOOP SOLUTIONS LLC개 2025년 9월 9일

Thank you so much for your kind words! 🌟 We’re thrilled to hear that Maryna was able to guide you step by step and make the process smooth for you.
We truly appreciate you taking the time to share your experience and for choosing our app 🙏💙

2025년 6월 26일

Really like to thank this company for tailoring their product to our requirements and understanding the issues we face. Was really pleased with their responsiveness, replying professionally and in a timely fashion. We wanted a small cosmetic change to the app which suited our needs better and they could not have been more helpful. We are looking forward to seeing how this performs on our shop when it goes live next week and if it is good, we will roll it out to other shops we have in our portfolio. An excellent product and - more importantly- with excellent back up support. Wouldn't hesitate to recommend them.

Cast Iron Radiators
영국
앱 사용 기간 1일
답글 FINLOOP SOLUTIONS LLC개 2025년 7월 1일

Wow! thank you so much for the amazing feedback! 🙌💛
We’re really happy we could tailor the app to fit your needs and that you felt supported along the way 🛠️😊

It means a lot to hear you’d recommend us, and we’re just as excited to see how it performs when your shop goes live next week! 🚀✨ Fingers crossed for great results!

As always, we’re here anytime you need us 💬

2025년 7월 29일

Works perfect with us in Kenya after some customization would recomend. Maryna was very helpful in making this a success.

NairoMarket
케냐
앱 사용 기간 대략 10시간
답글 FINLOOP SOLUTIONS LLC개 2025년 7월 30일

Yay!🎉 So happy to hear it’s working great for you in Kenya
Thank you for the kind words, it was a pleasure helping out 😊
If you ever need anything else, you know where to find me! 🚀

2025년 8월 11일

I had some questions about the App and how it works, so I contacted the Support Team.
They were very fast in answering and to respond all my doubts.
I am very happy and recomend this App.

BLUNDI
스위스
앱 사용 기간 7일
답글 FINLOOP SOLUTIONS LLC개 2025년 9월 11일

Thank you so much for your kind words! 😊
We’re glad our support team could help answer all your questions and make your experience smooth. Your recommendation means a lot to us! 🌟

2025년 6월 22일

I had some questions about how to properly set up deferred payments and minimize risks when collecting payments in installments on auto mode. Andrey from the support team helped me out super quickly — even though it was a weekend! He provided a great consultation and shared helpful tips. I really appreciate the fast and professional support. Highly recommend this app, it’s easy to use and the team behind it really cares.

SIA ICY
라트비아
앱 사용 기간 대략 1시간
답글 FINLOOP SOLUTIONS LLC개 2025년 7월 1일

Thank you so much for the awesome feedback! 🙏
We’re thrilled to hear Andrey was able to help, even on the weekend 🔧🕒
Your kind words mean a lot to our team, and we're always here if you need anything!