SPD Split Payment & Deposit
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The app is full of issues. The instalment orders don't show up in the system AT ALL. Meaning you have a customer who has placed an order via installment pay but there is no record of them in the app. This is has been an ongoing issue for several weeks and it's still not resolved meaning that invoices for instalments aren't being sent to customers on time or at all and I'm having to deal with increased emails/complaints around why customers can't pay for their items. Customer Support has been slow to respond and have shown absolutely no urgency in getting this resolved. It's been going on for weeks. Terrible App, would not recommend.
Dear merchant,
We’re sorry for the issues you experienced earlier with installment orders not appearing correctly. A temporary syncing issue caused certain installment orders to be missing in the app, which also delayed some invoices.
Our team worked closely with you to identify the cause, restore the affected orders, and strengthen our monitoring tools to prevent this from happening again. We’re glad we could resolve this together and that everything is now running smoothly. Thank you for your patience and for helping us improve the app for all merchants.
Best regards,
SPD Split Payment & Deposit App Team
DO NOT USE! did a split credit card payment, and money was not deposited into our account in shopify. "Customer service" useless.
Thanks for your feedback and sorry you had a bad experience. We are looking into this issue and hope to resolve it promptly and accurately. Our team contacted you via email, please drop us a line at your convenience.
Download to use for a customer for a very large order. It put each partial order invoice through and cancelled them and created one final invoice but with shopify the amount shows as a double sale so my account and books will be completely off. I do not like this at all.
Thanks for your feedback. We tried to contact you via email in order to discuss this case but didn't receive a response yet. Please drop us a line at your convenience.
Hope to hear from you soon!
All it did was split the order. I could do that manually. This app did not perform as expected and certainly isn’t worth an extra monthly charge.
This app will NOT work to split the cost for customers that want to use two credit cards or one credit card and Paypal. The reason it won't work is that it splits the total cost that is in the cart, BEFORE shipping or taxes are added to the total. For instance, if your customer has $200 worth of merchandise in their cart, this app will split that for them and lets them choose how much to put on each card. But then let's say that shipping is $10 and tax is $14. That makes the final total $224. The additional $24 is not included in the split and therefore not collected. I've tried to explain this to them but they don't get it. I don't understand all the reviews that love this app unless these store owners aren't charging shipping or taxes to their customers. Nice concept, but worthless.
This is only 5 days free trial not 7 days as it states in the app store.
If even this can't be accurate, how will the app work properly? Big red flag!
Thanks for your feedback! We've sent you an email message in order to discuss the situation. Please contact us at your convenience. Hope to hear from you soon!