SplitOrder

SplitOrder

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Recenzje (35)

Ogólna ocena
4,1
Liczba recenzji z daną oceną
  • 77% ocen to oceny z 5 gwiazdkami
    27
  • 6% ocen to oceny z 4 gwiazdkami
    2
  • 6% ocen to oceny z 3 gwiazdkami
    2
  • 3% ocen to oceny z 2 gwiazdkami
    1
  • 9% ocen to oceny z 1 gwiazdkami
    3
15 styczeń 2026

Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks

Rise & Fall
Wielka Brytania
Prawie 2 lata korzystania z aplikacji
Mercantile Apps odpowiedział(a) 19 styczeń 2026

Hi,
We are glad to help out via our main support email: service@mercantileapps.com)

Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!

6 październik 2023

Hi team!

please reach out to us nithis@sweetkaramcoffee.in. We are facing an issue in split the order using tags. It is not working as expected. Please help us!

Sweet Karam Coffee
Indie
3 miesiące korzystania z aplikacji
Mercantile Apps odpowiedział(a) 8 październik 2023

Hi Sweet Karam, I'm sorry, when you emailed us about this, you then said "please ignore the above email. It is working now"

Anyway, if you could email us with some specifics, we would be more then happy to help!