SplitOrder , 28 則評價

整體評分
4.4
各級評分數量
  • 82% 的評分為 5 顆星
    23
  • 7% 的評分為 4 顆星
    2
  • 4% 的評分為 3 顆星
    1
  • 4% 的評分為 2 顆星
    1
  • 4% 的評分為 1 顆星
    1
2023年12月22日

This app was extremely promising. Then we started noticing that the orders that it touched started having mathematical problems. We also noticed that the sales figures that Shopify would report (when there were split orders) were completely wrong. Shopify support nailed the issue down to the app. We reached out to their support multiple times over two weeks without a single reply. Stay clear.

Maltashopper.com
馬爾他
使用應用程式 7個月
Mercantile Apps 已回覆 2023年12月27日

Hi Malta, thanks for your feedback and happy holidays

I'm sorry, We had 10 email exchanges on some specifics 6 months back - where we assumed everything was ok as we haven't heard back from you since (our main support email is: service@mercantileapps.com)

Though, you bring up a very valid point for the merchant community: Yes, unfortunately there is a nuance in the way Shopify reports against the items removed from an original order for split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!

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