Rezensionen (53)

Gesamtbewertung
2,6
Anzahl pro Bewertungsstufe
  • 60 % der Bewertungen sind 5 Sterne
  • 2 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 4 % der Bewertungen sind 2 Sterne
  • 32 % der Bewertungen sind 1 Sterne
19. Juni 2024

This app / platform is a complete commercial fraud! The payment I received was never correct! I set a 30% discount price ( meaning the dropshipper would pay us 30% off our retail price ) but the payment I received was always 40% off!

Their customer support is a joke! It's almost impossible to talk to a person. They tried to block your inquiries and get away with the mess they created with this stupid bot called Irene.

But that's not the worse part! Their support Mark & Leah as well as the Supplier Operations agent Kim Antonio turned out to be my worst nightmares! I reported the wrong payment issue a week ago, providing all the screenshots and supporting documents, and they promised to look into the issue asap & keep me posted. Now it's been over a week, no updates at all and if I reach out again, they would just tell me to wait. Turns out their 'asap' means never:)

So please dear Shopify Seller don't fall in this trap. Just look at the review of this app. If they are a legit business or give a sh*t about your business, their star rating won't be just 2.2!

INSPECIAL HOME
Sonderverwaltungsregion Hongkong
3 monate mit der App
4. April 2023

This app does not comply with EU Tax Regulations. We have tried to contact them several times to ask them to fix the issue, but with no success.

Linen Couture
Litauen
Mehr als 2 jahre mit der App
Bearbeitet am 15. Oktober 2020

Update: Terrible customer service, If you have a problem with an order i.e. Invalid address forget about customer service helping you. They never respond, They only have a stupid bot thing for help. Set up was easy, Well thought out, Communication has been has been good,
As thing progress I will updated this review, But so far no problems

Skin Care By Suzie
Vereinigte Staaten
Mehr als ein jahr mit der App
Spocket hat geantwortet 13. Juni 2019

We are very grateful to know that, Suzie! We are also happy that you find the setup easy and efficient. We are looking forward to do more business with you and you shall see to it that we will not stop in making our app better if not, the best!

Bearbeitet am 10. Mai 2024

On May 16th, I attempted to hook up with Sprocket. It's now May 27th - way longer than the 1-2 days I was told would take to learn about the fate of my application. When I was Wix, this was taken care of in less than 24 hours. I'm not with Wix anymore but I would suspect the Shopify connection would have been just as good. So far, nothing. There really is not much difference in the product lines involved, either. I'm sitting dead in the water now.

UPDATE - It's now May 10th, 2024! Still nothing!

Pioneer Kitty Market
Kanada
12 monate mit der App
14. Februar 2024

This app is beyond awful. It's a complete waste of time. Not only does it fail miserably at updating the feed from Shopify, but it seems incapable of performing even the most basic functions. And as for the customer service—what a joke! Kimberley and Lorena, the so-called "agents," are nothing short of a nightmare to deal with. Their incompetence knows no bounds. I've never encountered such clueless individuals in my life. Honestly, I wouldn't wish this app on my worst enemy. Avoid the plague.

Faraa.
Vereinigtes Königreich
7 monate mit der App
19. März 2024

Installed the app sometime in jan 2024, Till this day I have a message of "A member of our Supplier Acquisition team will reach out to you in 1-2 business days." Haven't heard from anyone

Wallflower Jewelry
Vereinigte Staaten
3 monate mit der App
2. September 2019

Does not support suppliers from china, they only accept suppliers from counties supported by stripe (China is not stripe supported countries) , disappointed.

DouDou Jewelry
China
9 monate mit der App
Spocket hat geantwortet 3. September 2019

We are terribly sorry for this experience and whilst we regret that Stripe does have their own limitation on which country they support and as much as we would like to have you onboard, we simply do not have control over this situation. We will, however, make sure that to improve on that area so we can support all kinds of suppliers applying.

3. April 2024

A month ago they were verified as a seller and silence. When I decided to check how our product was presented in their marketplace, it turned out that it was not possible to see it until you bought a paid customer subscription. Useless application, not a single sale or even a request, despite the fact that we ourselves sell directly every day. It’s completely impossible to find yourself on the site spocket.co - there is no basic search function and thousands of strangely similar products, all with 5 reviews :) looks like fakes.

Ponoma
Vereinigte Staaten
Etwa ein monat mit der App
Bearbeitet am 8. Juni 2021

It has been six months since my last review. No sales and no help from support because they never contacted me. This app is a waste of time!

Popworcs.net
Vereinigte Staaten
8 monate mit der App
Spocket hat geantwortet 24. Januar 2021

We're glad to have finally gotten in touch with you! Our apologies if there was any confusion with contacting us. Rest assured that we are always here and ready to help however we can with any concerns you may have. Looking forward to helping you make those sales!

29. September 2019

I installed this app a month ago at least and have not had any contact. They want the info from my store up front but there is no benefit for me if it takes this long to be approved.

Quixotic Wax
Vereinigte Staaten
3 monate mit der App
Spocket hat geantwortet 30. September 2019

Thank you for making us aware about your concern with regards to your application to being a supplier with Spocket. Rest assured that our Operations Manager will get in touch with you as soon as possible!