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Update: Terrible customer service, If you have a problem with an order i.e. Invalid address forget about customer service helping you. They never respond, They only have a stupid bot thing for help. Set up was easy, Well thought out, Communication has been has been good,
As thing progress I will updated this review, But so far no problems
We are very grateful to know that, Suzie! We are also happy that you find the setup easy and efficient. We are looking forward to do more business with you and you shall see to it that we will not stop in making our app better if not, the best!
The best app to sell my products on the Spocket marketplace has been approved. My products got synced with Spocket in one click. Love it. Bring me sales and sales and sales please.
Congratulations on making it this far! We hope that you continue to work with us for many years to come. Thank you for making Spocket a wonderful place for dropshipping.
On May 16th, I attempted to hook up with Sprocket. It's now May 27th - way longer than the 1-2 days I was told would take to learn about the fate of my application. When I was Wix, this was taken care of in less than 24 hours. I'm not with Wix anymore but I would suspect the Shopify connection would have been just as good. So far, nothing. There really is not much difference in the product lines involved, either. I'm sitting dead in the water now.
UPDATE - It's now May 10th, 2024! Still nothing!
Does not support suppliers from china, they only accept suppliers from counties supported by stripe (China is not stripe supported countries) , disappointed.
We are terribly sorry for this experience and whilst we regret that Stripe does have their own limitation on which country they support and as much as we would like to have you onboard, we simply do not have control over this situation. We will, however, make sure that to improve on that area so we can support all kinds of suppliers applying.
It has been six months since my last review. No sales and no help from support because they never contacted me. This app is a waste of time!
We're glad to have finally gotten in touch with you! Our apologies if there was any confusion with contacting us. Rest assured that we are always here and ready to help however we can with any concerns you may have. Looking forward to helping you make those sales!
Great app! it helped me get my products on the spocket platform and increase my sales. Super easy to use and great for my business.
That is absolutely Spocket's goal! To make your experience with us the greatest! Thank you for sharing that with us.
Just about Average. I've connected with support so many times to have a refresh of the Shopify integration as once they take the first sync you have to manually update photos, descriptions, etc unlike every other Shopify drop shipper app I sell-through as a channel. Not worth the return on investment for my time or my team's time!
Thanks for letting us know and we're really sorry about the experience! You are absolutely right that all sync should be automatic and it's something we are working to improve on our future updates. We're more than happy to work things out with you and make things better! We'll have one of our account managers reach out to you personally to know how we can make your experience much better. Thank you for your concern and for sharing your feedback! -John
I installed this app a month ago at least and have not had any contact. They want the info from my store up front but there is no benefit for me if it takes this long to be approved.
Thank you for making us aware about your concern with regards to your application to being a supplier with Spocket. Rest assured that our Operations Manager will get in touch with you as soon as possible!
Probably one of the worst apps/sellers we have ever dealt with, not only does the app not work well, but their customer service lacks, their fees vs what they offer is ridiculous, and on top of all that they hold sales funds 25+ days after the sale. Definitely not worth it for a seller.
How long is your review? What is mine so far for review? Always inline。If you don’t know how to contact you, please reply as soon as possible. thank